Business Manager Financial Services - Hitchin, United Kingdom - Hales Group Limited

Hales Group Limited

Verified Company

Hitchin, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Business Manager
I'm looking for a Business Manager to join a well established and sought-after Financial Services company in Hitchin.
You will be ensuring a smooth run of the business including support for the Chairman and provision of direct business support for key partners within the business
Key responsibilities as Business Manager

You will be managing systems and processes across all business including the family office to create operational synergies
Lead and manage the Adviser Support Team
Compliance (regulatory function)
Direct support to key advisers, pod leaders and the Chairman
Oversight of business development

What you will do:

Establish and manage effective systems, processes and procedures and collaborate with the wider business to ensure continuous improvement
Oversee and contribute to the creation of technical operational procedures and templates
Be fully conversant with the business's systems and structures. Work with Head Office teams to develop new business procedures
Manage training, performance and development of advisers and Advisor Support team. Ensure consistency across the businesses including documenting 121 meetings, reviews and objective setting to support development.
Work with the team to develop necessary skills training for all advisers
Oversee the provision of HR management including recruitment, induction, roles and responsibilities reviews and updates
Oversee the provision of business development
Benchmark outsourcing costs ensuring value for money
Provide overall management support to the Chairman where necessary
Manage system migrations appropriately with a plan and controls in place.
Review Quality Framework best practice and make recommendations
Perform end to end client outcome reviews and make suggestions on how to improve
Develop existing relationships within the Administration Centre

What you need:

Proven people management experience
Excellent planning/organising skills with the ability to balance competing priorities
Intermediate/advanced computer skills with knowledge of Microsoft packages

Central point of contact for Partners and clients for any escalations or complaints

Perform root cause analysis on all errors to ensure prevention and track actions to completion
Optimise client experience by reducing errors, rework and delays
Ability to build strong relationships by demonstrating patience and delivering on promises
Ability to multitask and work to deadlines, ensuring quality and attention to detail is never compromised
Act as a role model always ensuring actions are consistent with the culture of the business
Show a resilient attitude and the ability to work under pressure
Possess excellent communication skills, internally and externally
Be open to change with a creative approach to problem solving
Delivering business results.
Teamwork promotes cooperation and commitment within a team to achieve goals and deliverables.
Making change work responds positively to change, embracing and using new practices to accomplish goals and solve problems.
Developing self and others demonstrates an ongoing commitment to learning and selfdevelopment.
Planning and organising manages own time, priorities, and resources to achieve goals.

In return:

Salary 60K 70K
Bonus up to 10% annually
Pension matched up to 5%
25 days holiday plus bank holiday and an additional day off for your birthday and Christmas shut down paid
Free snacks and drinks daily
Progression and development