Microsoft IT Customer Service Advisor - Bristol, United Kingdom - Subfero

Subfero

Verified Company

Bristol, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

12:00pm - 20:00pm (flexibility required between 08:00am and 20:00pm)

The Role

Who We Are Looking For:

Why Work At Subfero?

At Subfero we pride ourselves on being an excellent place to work and we really value our employees and their wellbeing.

We offer extensive benefits for our employees which include the following:

22 Days Annual Leave + 1 extra day for length of service up to a maximum of 25 days (1 day accrued per year and this will be added onto the following years entitlement).
A paid day off on your birthday (Or, as near to this date as possible and depending on business needs).
Company Pension Scheme (if you pay a minimum 5% and we will pay in an additional 3%).
Comprehensive training programme.
Free Premium Gym membership at the Aztec West Hotel and Spa.
Free drinks, snacks, and fruit in the office.
The option to join a private healthcare scheme.
A fun and collaborative working environment

Key Responsibilities

Delivering exceptional customer service to Microsoft 365 SMB customers during their onboarding journey.
Seeking consultation from colleagues and support teams to progress cases to closure.
Keeping precise and meticulous records of customer interactions, steps completed, and information gathered.
Prioritising and processing customer help requests in a fastpaced environment.
Building sustainable relationships and trust with customers through open and interactive communication.
Going the extra mile to engage with customers and understand their business needs.
Staying up to date with Microsoft 365 products comprehensively to advise and assist our customers in setting up and choosing right products for their business.
Delivering reports and presentations on suggestions and learnings from cases.
Being proactive in identifying areas of improvements which could be made and feeding this back to colleagues and management to improve the service being provided to customers.
Working with the team to identify and deliver positive changes and business efficiencies.

Key Attributes

Excellent customer service skills with a passion and drive to help others.
Professional in all interactions, with a positive 'can do' attitude towards tasks.
Able to take ownership of problems and see them through to resolution.
Collaborative, with a desire to help others work towards targets and develop their skills.
Resilient, with the ability to work well under pressure in a target driven environment.
Results orientated with a drive to continuously improve.
Ability to priories tasks effectively and work towards strict deadlines in line with predefined company SLA's.
Excellent communication skills both written and verbal, with the ability to listen and empathise.
Able to manage workload independently and proactively, using your own initiative to resolve issues.
Possess a creative and critical mind with a solution focused mindset.
A proven interest in information technology and preferably Microsoft Office 36
Experience supporting customers in a multichannel contact centre environment is essential.
Knowledge of the Microsoft 365 onboarding experience is preferable.

Job Types:
Full-time, Permanent

Salary:
£24,000.00 per year

Benefits:

Schedule:

Supplemental pay types:

Education:

Experience:

Language:

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Work Location:
In person

Contact Centre Team Leader