IT Placement Student - Craigavon, United Kingdom - Thompson Aero Seating
Description
Responsibilities
- Install, configure, troubleshoot, support, and maintain all ICT equipment.
- Provide support to diagnose, troubleshoot and resolve technical issues and requests across a broad IT hardware and software spectrum. This includes undertaking rootcause analysis to help prevent similar issues in future.
- Using the Company's ticket management tool, ensure all cases are logged properly, tracked, and completed accurately through to resolution, and within agreed timeframes and limit SLA breaches.
- Prioritise and manage several open issues at one time and where required properly escalate unresolved issues to appropriate internal teams (e.g. senior engineers or Business Systems Team).
- Ask endusers targeted questions to quickly understand the root cause of an issue.
- Provide ongoing and accurate updates to endusers and stakeholders throughout the lifecycle of a ticket and carry out follow ups to ensure their IT systems are fully functional after troubleshooting.
- Provide exceptional support to endusers and stakeholders.
- Ensure departmental KPI's are met for systems availability and uptime.
- Adopt the 'One-Team' approach to work collaboratively both within the department and across the Organisation.
- Document technical knowledge in the form of notes and manuals.
- Ensure all company policies, procedures, and working practices are adhered to.
- Participate in on site customer/supplier audits as required.
- Prioritise and delegate tasks to ensure productivity, quality & improvement targets are met in accordance with set KPI's.
- Participate in projects to success via SMART objectives.
- Perform other duties as directed by Line Manager.
Reward
- Competitive salary
- Annual bonus (linked to company performance)
- 33 days annual leave
- 37.5 hours per week
- Health cash plan
- Contributory salary sacrifice pension scheme
- Cycle to Work Scheme
- Life Assurance Scheme at x4 gross salary
- Competitive enhanced Maternity and Paternity pay
- Employee Recognition scheme
- Long Service Awards
- Wellbeing Initiatives
- Discounted Gym membership
- Local charity / sponsorship activities
- Learning and development opportunities
Requirements:
Essential
- Currently completing a degree witin a relevant field i.e. Computer Science, IT or Software Engineering.
- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and troubleshoot basic technical issues.
- Self motivated with excellent time management and communication skills.
- A current driver's licence and own transport is required
- Out of hours may be a requirement from time to time in this role
We reserve the right to enhance criteria on shortlisting.
**Thompson Aero Seating is an Equal Opportunities employer.
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