Specialist Debt Advice Officer - Reading, United Kingdom - Reading Borough Council

Reading Borough Council
Reading Borough Council
Verified Company
Reading, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Job description

Full Time - Fixed Term for 12 Months


Our team plays a vital role in reducing homelessness in our town, we do this through working with residents to ensure that they receive appropriate advice and support.


The aim of the team is to improve residents' situations and make a real difference to the people of Reading.


We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success.

Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.


About the role
We're looking for an enthusiastic and motivated individual to join our friendly Debt Advice Team within Tenant Services


You'll help us by:

  • Provide general money advice, completing appointments and casework to prepare a financial statement.
  • Review income and outgoings to provide relevant advice and support.
  • Explore the clients debt options and give full advice for them to make an informed decision.


You'll be part of a team that relies on each individual to play their part to the best of their ability.

As well as the colleagues that you work closely with every day, you'll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place.


Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success.

Our values and behaviours guide how we will achieve this:


Work Together as one team - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do


Drive Efficiency - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential


Be Ambitious - be demanding of our own performance - striving to be even better - and be prepared to engage with and challenge leaders in a constructive and positive way


Make a Difference to Reading - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed


About you
This role combines people skills with detail, it's important that you can wear both hats. You'll need to have developed soft skills and demonstrate empathy and resilience in equal measure.


Ultimately this is a job where you can make a genuine difference to others - the skills and experience below will really help you to hit the ground running.


The following experience is required for this role:

  • Experience in giving help and advice to the public in some form of advisory capacity in relation to complex regulations or legislation in Housing, or Benefits.
  • Ability to interpret legislation to provide accurate advice in order that service users can make informed decisions and the ability to follow procedures and best practice.
  • Able to initiative, using own judgement to research and solve problems.
  • Selfmotivation and initiative and the ability to motivate service users to resolve issues.
  • Ability to manage own workload and to maintain a balanced workload, having regard for completing demands in a sometimes highly pressurised environment.

Our offer
We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across.

Innovation and ambition is strongly encouraged, and you'll get a great feel for that working in our friendly and collaborative environment.

A competitive salary alongside a range of benefits including:

  • Generous holiday entitlement
  • 25 days holiday each year plus bank holidays
  • rising to 33 days after 10 years' service, with the option to buy additional leave
  • A wide range of flexible working opportunities
  • Modern working environment at the Civic Offices in the heart of Reading
  • Local Government Pension Scheme (LGPS)
  • Onsite day nursery (Kennet Day nursery) rated outstanding by Ofsted, and a salary sacrifice scheme to help lower the cost of your nursery fees
  • Season Ticket Loan to help with the cost of your rail/ bus journey, to & from work
  • Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax
Closing Date: 10th July


Interview Date:
Monday 17th July


Interview process:
Competency based interview.
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