Customer Service Advisor - Newcastle upon Tyne, United Kingdom - Jellyfish Energy

Jellyfish Energy
Jellyfish Energy
Verified Company
Newcastle upon Tyne, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Responsibilities:


  • Answer phone calls from customers and provide excellent customer service
  • Assist with general administrative duties, such as data entry and filing
  • Participate in events and engage with customers
  • Update and maintain customer records in the company's database
  • Troubleshoot and resolve customer complaints
  • Liaise with other departments to ensure customer needs are met

Requirements:


  • Excellent communication skills, both written and verbal
  • Proficient with technology, including Microsoft Office and CRM systems
  • Ability to multitask and prioritize tasks effectively
  • Excellent attention to detail and accuracy
  • Strong problemsolving skills
  • Ability to work well in a team environment
  • Prior experience in customer service or a related field is preferred, but not required

Salary:
£20,000.00-£22,000.00 per year


Benefits:


  • Casual dress
  • Onsite parking

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Newcastle upon Tyne: reliably commute or plan to relocate before starting work (required)

Experience:


  • Customer service: 1 year (preferred)

Work Location:
In person
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