User Experience Coordinator - Egham, United Kingdom - Royal Holloway University of London

Royal Holloway University of London

Verified Company

Egham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Library Services:

Location:

Egham
Salary:

- £31,896 per annum - including London Allowance
Post Type:

Full Time
Closing Date:

hours BST on Friday 30 June 2023
Reference:
Full-Time - Permanent

Applications are invited for the post of User Experience Coordinator (Extended Hours) in the Customer Services Team of the Library Services.

Reporting to the Head of Customer Services, you will be proactive with a dedication to the delivery of quality frontline services.

The library promotes a positive and inclusive environment, and you will be part of a team committed to supporting the needs of our diverse student community, with keen equality, diversity, and inclusion values.

Overseeing both in person and digital enquiry services, you will be a creative and confident problem solver, taking responsibility in a range of situations as they arise.

You will demonstrate strong delegation and organisational skills.

With previous experience of managing a team, this role is key to the continuity of service delivery outside of regular core hours and has line management responsibilities for team members working weekends and evenings (Extended Hours team).

You will have excellent communication skills, and the ability to work collaboratively to achieve shared goals.

You should have previously worked in a customer service environment, have good IT skills, and be committed to continuous service improvement.

The hours of work are based on full-time roles: 35 hours a week.

Core working hours are Monday - Friday 09:00-17:00, but the postholder will be required to work weekend and evening hours to support the Extended Hours Team.

These hours can be flexible as agreed with the Head of Customer Services, however, it is expected that you will work one evening until 6pm and one day at the weekend.

This role is mostly campus based, however there is some opportunity for the postholder to work remotely.

Applications are anonymised until shortlisting has been completed.

We offer a highly competitive rewards and benefits package including:

Generous annual leave entitlement
Training and Development opportunities
Pension Scheme with generous employer contribution
Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing.
Free parking

The post is based in Egham, Surrey where the College is situated near to Windsor Great Park and within commuting distance from London.

Please quote the reference
:

Closing Date
: 23:59, 30 June 2023

Interview Date
:
To Be Confirmed

Further details:

Job Description & Person Specification
The university has adopted hybrid working for some roles therefore some remote working may be possible for this role.