- You are 24/7 responsible for handling calls/emails from internal & external customers as well as dealing with queries/issues as they rise.
- You are in charge of booking and collating all paperwork in readiness to appeal against any charges that may be imposed against the airline.
- You'll be working with the TUI Musement team to ensure accommodation and transfers are booked as well as making sure the appropriate welfare vouchers are being distributed.
- You'll be responsible for the initial handling of any lower-level high profile incidents, quickly establishing the correct course of action to be taken (and where needed, working with the Customer Care Team to support the customer and stakeholders).
- You are accountable for maintaining and distributing logs of all daily events impacting the customers of all tour operating businesses with impact on other departments.
- You will be building and maintaining B2B relationships with partner airlines; this means ensuring that SLA's are met at all times as well as day-to-day liaison with key customers.
- You are customer centric with a passion for driving improved customer service and the ability to remain calm in high pressure situations.
- Difficult conversations with customers on the phone are nothing new for you.
- You have a high standard of written communication with good attention to detail and are able to manage and inform stakeholders.
- You are able to work together in an effective way and are able to work independently using own initiative with the confidence to escalate incidents where appropriate.
- You can cope with pressure, multi-task and make informed decisions within tight deadlines.
- Knowledge of overseas operations, Retail, Airline, Cruise & Contact Centres is desired.
- Knowledge of 3rd party flying systems (Amadeus, PaxPort, GDF systems, ...) is highly desired.
- Fantastic holiday benefits including discounts, special offers and the ability to purchase additional 'TUI time off'
- Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
- Discretionary Bonus Scheme
- Excellent rates with foreign exchange
- Pension scheme and life assurance.
-
TUI Cruises GmbH Luton, Bedfordshire, United KingdomUnited Kingdom | Luton | LU2 9TN | Wigmore House · 37,5 · Type of contract: · Permanent · The Dynamic Operations Executive will be first point of contact in relation to on the day customer disruption (UK and overseas) as well as any in resort disruption for all TUI UK&I custom ...
-
TUI Cruises GmbH United KingdomJoining the TUI Retail Team as a Travel Advisor at our Blackpool shop , we will help you become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You'll put all customers at the heart of our business by creating unforge ...
-
TUI Cruises GmbH United Kingdom £23,550Salary £23,550 (FTE) · Joining the TUI Retail Team as a Travel Advisor at our Blackwood shop , we will help you become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You'll put all customers at the heart of our busin ...
-
TUI Cruises GmbH United KingdomJoining the TUI Retail Team as a Travel Advisor at our Treorchy shop , we will help you become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You'll put all customers at the heart of our business by creating unforget ...
-
TUI Cruises GmbH United KingdomJoining the TUI Retail Team as a Travel Advisor at our Aberystwyth shop, we will help you become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You'll put all customers at the heart of our business by creating unforge ...
-
TUI Cruises GmbH United KingdomJoining the TUI Retail Team as a part time Travel Advisor at our Broughton Park Superstore, we will help you become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You'll put all customers at the heart of our business ...
-
TUI Cruises GmbH United KingdomSalary £15,700 · Joining the TUI Retail Team as a Travel Advisor at our Eastwoodshop , we will help you become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You'll put all customers at the heart of our business by c ...
-
TUI Cruises GmbH United KingdomJoining the TUI Retail Team as a Travel Advisor at our Southend On Sea shop , we will help you become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You'll put all customers at the heart of our business by creating u ...
-
TUI Cruises GmbH United Kingdom £23,550Salary £23,550 (FTE) · Joining the TUI Retail Team as a Travel Advisor at our Stoke Superstore shop , we will help you become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You'll put all customers at the heart of ou ...
-
TUI Cruises GmbH United KingdomJoining the TUI Retail Team as a Travel Advisor at our Stoke On Trent shop , we will help you become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You'll put all customers at the heart of our business by creating un ...
-
TUI Cruises GmbH United Kingdom £25,050Salary £25,050 (FTE) · Joining the TUI Retail Team as an Assistant Manager at our Westonshop , you'll coach and develop a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products. You'll put all customers at the heart of our b ...
-
Ecm Officer
1 week ago
City & County Healthcare Bethnal Green, United Kingdom**CCH - HO**: · Posted Wed, 01 Mar 2023 · **Reference**: · 002/03/23 · **Location**: · Bethnal Green · **Salary**: · £21, ,940 per Annum + Benefits + Pension · **Job type**: · Permanent · **ECM Officer - Bethnal Green (England)**: · **CCH - HO**: · **Bethnal Green**: · City & Cou ...
-
Legal and Strategy Administrator
1 week ago
EnBW UK Ltd London, United KingdomEnBW UK Ltd · - Ort: · - London · - Referenznummer: · - T-TL · - Vollzeit/Teilzeit: · - Vollzeit · - Über das Unternehmen · - About the company · - EnBW is one of the largest energy supply companies in Germany and Europe, with a workforce of 27,000 employees. EnBW UK Ltd is a wh ...
-
Field Care Supervisor
2 weeks ago
City & County Healthcare Finchley, United Kingdom**CCH - HO**: · Posted Mon, 20 Mar 2023 · **Reference**: · 029/07/22 · **Location**: · Finchley · **Salary**: · £22, ,655 per Annum + Benefits + Pension · **Job type**: · Permanent · **Field Care Supervisor - Barnet and Finchley - Finchley (England)**: · **CCH - HO**: · **Finchle ...
-
Reception & Office Coordinator (F/m/d)
1 week ago
EnBW UK Ltd London, United KingdomEnBW UK Ltd · - Ort: · - London · - Referenznummer: · - T-TB · - Vollzeit/Teilzeit: · - Vollzeit · - Über das Unternehmen · - About the company · - EnBW is one of the largest energy supply companies in Germany and Europe, with a workforce of 27,000 employees. EnBW UK Ltd is a wh ...
-
Theatre nurse/ odp
1 week ago
Appoint Healthcare England, United Kingdom £27,500 - £35,000Theatre Nurse / ODP - Private Hospital Location: Outskirts of LutonPosition: Theatre Nurse / ODP Service: General HospitalCare: Theatre- Orthopaedic Scrub Salary: £27,500- £35,000 per annum (band 5 / 6 ) - negotiable depending on experienceHours: Full or part timeContract type: P ...
-
Registered General Nurse
6 days ago
Service Care Solutions Bedford, Bedfordshire, United Kingdom £34,000 - £36,500Registered General Nurse · Service Care Solutions are working with a private medical provider to fill a position for a Registered General Nurse in their Ophthalmic sector. This position is a full time permanent role working as part of a multidisciplinary team providing a high ...
-
Logistics Manager
1 day ago
Brookfield Asset Manager (UK) Holdco Limited London, United KingdomHead of Portfolio Management - Logistics - Europe page is loaded Head of Portfolio Management - Logistics - Europe · Apply locations London, England time type Full time posted on Posted 30+ Days Ago job requisition id R Location · AtBrookfield Properties, the foundation of our ...
-
Logistics Manager
2 weeks ago
Brookfield Asset Manager (UK) Holdco Limited London, United KingdomHead of Portfolio Management - Logistics - Europe page is loaded Head of Portfolio Management - Logistics - Europe · Apply locations London, England time type Full time posted on Posted 10 Days Ago job requisition id R Location · AtBrookfield Properties, the foundation of our s ...
-
Head of Portfolio Management
1 day ago
Brookfield Asset Manager (UK) Holdco Limited London, United KingdomHead of Portfolio Management - Logistics - Europe page is loaded · Head of Portfolio Management - Logistics - Europe · Apply locations London, England time type Full time posted on Posted 30+ Days Ago job requisition id R Location · London - One Canada Square, Level 26 Our C ...
Dynamic Operations ExecutiveLuton, Englandvor OrtLuton, England - TUI
Description
ABOUT THE JOB
ABOUT YOU
ABOUT OUR OFFER
We want to be the best-loved holiday company not only for our customers, but for our colleagues too. That's why we offer a variety of benefits that go above and beyond a competitive salary, so we can help you to live your best life happily at TUI. Click to find out more.
We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit
If you require any further information regarding this opportunity, please email
We really value your interest in TUI and will be back in touch with you shortly after the application closing date.
Do you have any questions regarding this job offer? Get in touch
Shauni Saelens
Email:
Please note: Only for questions or queries. Applications will only be accepted via the Careers Portal.
