Apprentice Customer Support with Mayflowerstone Ltd - Plymouth, United Kingdom - The Focus Training Group

The Focus Training Group

Verified Company

Plymouth, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Working week

Monday to Friday 8.00am to 4.30pm with a halfhour unpaid lunch break

Total hours per week:
40

What you will do in your working day

This new apprenticeship will be varied and will cover most aspects of office administration and customer service support tasks and include the processing of client and customer information, regular use of telephone system to liaise with customers and suppliers.

Tasks will include:

Communicating efficiently with customers/clients regarding order progression and scheduling, and production of business documents
Working alongside the Sales team and offering quotes for work and updating files as required
Placing orders with suppliers and scheduling the deliveries
Entering sales orders on the IT system (when trained)
Liaising with other departments to ensure deliveries are met and customers are kept informed
Assisting in resolving customer queries
Maintaining a welcoming reception area and meeting and greeting clients

The training you will be getting

Full Customer Service Level 2 qualification
Onthejob training to support job role
Offthejob training (plus College attendance) to support qualification requirements
Employer to offer dedicated training time to support offthejob training requirements
Functional Skills support (maths/English) if required

What to expect at the end of your apprenticeship

Upon successful completion of this Apprenticeship, there will be the opportunity to work towards the Level 3 Business Administration qualification.

Requirements and prospectsDesired skills and personal qualities
Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience

Qualifications
GCSE or equivalent English (Grade A*/- C/4) Desired
GCSE or equivalent Maths (Grade A*/- C/4) Desired

Things to consider

Please consider how you will travel to this location for work each day, as it is not on a direct bus route.

About the employer

Mayflowerstone are a well-established employee-owned business and are one of the largest trade fabricators of natural stone, quartz and corian worktops in the south west.

The company are working from a purpose-built manufacturing and showroom facility on an industrial site. We are looking to train someone who will hopefully then continue to develop and progress their career at mayflowerstone.

Employer

MAYFLOWERSTONE LTD

Address
15 Darklake View

Estover

Plymouth

PL6 7TL

Training provider
FOCUS TRAINING (SW) LIMITED

Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience

This could be relevant:
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience

Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)

Demonstrating experience
You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

Job Types:
Full-time, Apprenticeship

Salary:
£13,312.00 per year

Schedule: