Training Consultant - Edinburgh, United Kingdom - Phoenix Group

Phoenix Group

Verified Company

Edinburgh, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Type:
Secondment (12 months)

Location and flexible working:
Edinburgh

Closing Date:23rd June 2023

We have an incredible opportunity to join us here at Phoenix Group as a Training consultant to join our Training and Development Team, on a 12-month secondment to support and drive the needs of the Customer Operations business via the Operational Training and Competence (T&C) framework.

Who are we?
We want to be the best place that any of our 6,800 colleagues have ever worked.

We're the UK's largest long-term savings and retirement business.

We offer our 12 million customers products across our market-leading brands, including Standard Life, SunLife and ReAssure, with c.£259 billion of assets under administration.

We're a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we're not done yet.

The role

New colleague inductions
Delivering business area training tracks
Supporting our Change Managers on a consultancy basis, on prominent business projects
Creation and maintenance of training materials and associated content
Collaborating with Team Managers/Department Managers on identifying skills gaps and improving competency across their departments
Opportunity to develop skills in the role, alongside an experienced team

We're looking for an enthusiastic person, who is ready and willing to join a fast-paced and highly motivated team. A strong communicator with the ability to collaborate with colleagues of all levels.

You will play a key role in delivering on some important projects this year, setting us up for success as we onboard new clients, continue the important work on our TTP3 project and much more.

What are we looking for?

Run training/development 'academies' as and when needed in the business, sometimes at very short notice using a clear training track, ensuring that the staff know what they need to do and by when, to reach and exceed a level of competence.
Develop consistent standards and culture across the business by providing training and developing support materials for managers at TM and DM level
Build strong relationships with the management team at the department and team manager level to enable a collaborative approach to agree, challenge, and collectively shape training needs across the operation
Identify key stakeholders across the business to ensure a network of contacts when working on multichannel projects.
Ensure operational training complies with legislative changes, standards, and good practice, communicating information and knowledge as required.
Assess all new starts throughout the training period to ensure successful comprehension of handling policy and related procedures.
Ensure knowledge of Customer Operations policies and procedures and any regulated changes are current to enable the delivery of relevant training.
Identify gaps in skills and knowledge of both individuals and team members then recommend the design and delivery of solutions to fill the gaps to ensure that business and customers benefit by exceeding customer service quality targets.
Maintain a working knowledge of processes, standards, knowledge, and skills across the business in order to proactively and knowledgeably support the development of our people.
Maintain an expert understanding of current state skills and knowledge by regularly engaging with key stakeholders across the business, and proactively influencing and driving improvement change.

Essential

Experience in a training/coaching role
Fantastic communication & collaboration skills
Ability to present content to large groups
Strong knowledge of Pensions/Savings products
Creative thinker who looks at alternative ways of working

Desirable

CIPD qualifications/equivalent
CII Qualifications (CF1,RO1,FA2)

We want to hire the whole version of you.
We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds.

If your experience looks different from what we've advertised and you believe that you can bring value to the role, we'd love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

Find out more about #LifeAtPhoenix

**What We Offer

Bring your 'whole self', skills and dedication to the Phoenix Group and we'll recognise your effort, support your development and help to drive your ambition. We'll ensure you're rewarded for your contribution with a competitive package that includes an attractive pension, annual bonus potential, private medical insurance, generous holiday entitlement, enhanced maternity and adoption leave and a range of other financial services and lifestyle flexible benefits.
Join us and you join a unique organisation. It's not just the 14 million policyholders we serve, or the £300 billion of assets we look after. Or that we're a FTSE 100 com