Customer Service Apprentice at Cldn Automotive Ltd - Immingham, United Kingdom - Grimsby Institute Apprenticeships

Grimsby Institute Apprenticeships

Verified Company

Immingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Due to rapid growth, CLdN are searching for a new apprentice, to assist with customer service and administrative tasks. You will be fully trained and supported, to grow into the role and reach your full potential.

We offer you:
Starting salary of £16,000, regular performance-based increases, Pension Scheme, Life Assurance Cover, Funded training.

Working week
Monday to Friday (including a 1 hour lunch break), with some flexibility to meet business requirements. TBC

Total hours per week: 40

What will the apprentice be doing?

CLdN Automotive Ltd is a Vehicle Enhancement Centre where vehicles are prepared for customer handover and commercial vehicles are being built to fleet customers' specifications.

It is a busy, fast-paced environment and as the company continues its rapid growth, a new opportunity has arisen for a Customer Service Apprentice.

Your role:

Reporting to the Customer Service Supervisor you will work within a team coordinating the effective administration of the operation, ensuring that all operational staff are efficiently assigned to projects and that all operational deliverables are planned and customer requirements are met.

You will be expected to undertake a Customer Service Apprenticeship, which will be funded by the Company.

You will support the vehicle enhancement centre, by providing exceptional customer service to our clients, and your internal colleagues
Keeping clients updated, answering queries and helping to resolve conflict
Participating in learning and development activities, learning about CLdN, our wider servicesand brand promise
Building lasting relationships with customers
Prioritising workload to meet deadlines
All other associated duties as required

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Apprenticeship Standard
Customer Service Specialist.
A bespoke programme of practical, technical and vocational learning
Functional Skills in English and Maths at Level 2 (if applicable)

What is the expected career progression after this apprenticeship?

CLdN are offering this position for a new apprentice to join the business, to learn and support the established team with all aspects of customer service and administration.

As a large international company, there is a view of the role progressing to a permanent career, with internal progression opportunities.

Requirements and prospects

Desired skills and personal qualities
Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Logical, Team working, Creative, Initiative, good work ethic, self-motivated

Qualifications
GCSE or equivalent Maths & English (Grade 4/C) Essential

Things to consider
CLdN Ports is based near The Humber Terminal on Clough Lane in North Killingholme. Please check the company location, and ensure you will be able to report for work on a daily basis.

About the employer

CLdN is one of Europe's leading multimodal logistics providers, composed of three vertically integrated business activities: CLdN RoRo operates more than 20 modern RoRo vessels offering more than 130 sailings per week between the ports of Zeebrugge, Rotterdam, London, Killingholme, Liverpool, Dublin, Cork, Gothenburg, Esbjerg, Santander and Porto.

CLdN Cargo owns a fleet of 4500 trailers and 45ft containers and provides door-to-door logistics services, including European full-load transport, freight forwarding and freight management.

CLdN Ports owns and operates RoRo ports in England, the Netherlands and Belgium. The roots of the CLdN Group date back to 1928. Headquartered in Luxembourg, the Group today employs close to 3,000 people.

Job Types:
Full-time, Apprenticeship

Salary:
£16,000.00 per year

Schedule: