Customer Service Assistant - Manchester, United Kingdom - CSP GROUP LTD

CSP GROUP LTD
CSP GROUP LTD
Verified Company
Manchester, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
We are seeking a Customer Service Assistant to join our team.

As a Customer Service Assistant, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries in a professional manner.


Duties:


  • Respond to customer inquiries via various face to face channels
  • Provide information about products and services
  • Resolve customer complaints with patience and empathy
  • Upsell products or services to increase revenue
  • Perform data entry tasks accurately and efficiently

Skills:


  • Excellent communication skills to effectively interact with customers
  • Strong phone etiquette and active listening skills
  • Ability to analyze customer needs and provide suitable solutions
  • Proficiency in English
  • Multilingual abilities are advantageous for diverse customer interactions
  • Experience with upselling techniques to maximize sales opportunities

Job Types:
Full-time, Permanent


Pay:
From £23,666.60 per year


Benefits:


  • Company events
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • Manchester: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 30/04/2024
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