Technical Support Engineer - Basingstoke, Hampshire, United Kingdom - Premier Technical Recruitment Ltd

Description

Engineering and Technical Customer Support Engineer


Location:
Basingstoke (hybrid working)


Salary:
up to £40,000 (depending on experience) + exceptional benefits package

As a result of continued success and an ongoing program of strategic growth, they are now seeking to recruit an experienced and proactive Engineering and Technical Customer Support Engineer to complement their professional UK Service Team supporting a range of automated laboratory and analysis equipment associated with Clinical and Industrial markets across the whole of the UK.

Reporting to the Customer Relationship Centre Manager, the successful candidate will ensure the ongoing development of customer satisfaction, loyalty, and retention, providing customers with world-class levels of service and contributing to a profitable customer service division as well as the development of sales in conjunction with the sales and marketing teams, all achieved by delivering optimal organization and efficiency as part of the Customer Relationship Centre team.

Operating as one of the Customer Relationship Centre (CRC) system experts
# Supporting both internal and external customers as well as members of the Field Service team directly via telephone, Vilink (and other remote support applications) and on-site support as required in the fault find, diagnosis and repair of an array of systems and equipment
# With full and comprehensive training provided, develop and maintain a broad knowledge of the portfolio of systems available and supported in the United Kingdom and Ireland.

Operating within the SOP's surrounding Technical Complaint Handling, associated procedures, and best working practices, you will attend and contribute to company and departmental meetings as required and represent and deputize for the Senior CRC Engineer and Manager as and when required.

In an environment committed to the highest standards of customer service and satisfaction at all times, to be considered for this unique opportunity within a genuine market-leading blue-chip customer support operation, it is envisaged that the successful candidate will be qualified to at least ONC level or above in electronic engineering and demonstrate exceptional communication skills at all levels and excellent organizational and prioritization abilities.