Account Manager - Nottingham, United Kingdom - Utility People

Utility People

Verified Company

Nottingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Ref:
JB-14201

Role:
Account Manager - (Retail Energy Suppliers - metering)

Location:
Remote/Nottingham office 1-2 day per week

Salary:
£45k £50k + Bonus

Benefits: 50% Bonus + car + 10% pension + Bupa

Summary:

Key responsibilities:

Responsibility for the entire account process contracted meters to payment
Ensure customer satisfaction, resulting in the generation of new opportunities.
Manage customer complaints as a point of escalation
Develop a sound customer contact network
Generate knowledge of the customer's specific strategy and its business environment
Build supplier marketspecific valueoriented propositions.
Define and implement account business plans (3 to 5 years).
Have good financial management invoicing and debt management
Completion of all internal reporting, approval, and governance documentation
Initiate, facilitate, and lead contract negotiations for new services, variations, and renewals.
Analyse customer's needs to investigate opportunities for additional services

Skills and experience required:

Experienced B2B Account Manager in energy / utilities ideally retail energy supplier/ metering
The ability to communicate, influence and present effectively at all levels
Experience developing enduring and profitable customer relationships
Good organisational and time management skills
Effective and proven commercial negotiation skills
Strong financial acumen and commercial awareness