Customer Success Executive - East London, United Kingdom - Kamro Ltd

Kamro Ltd

Verified Company

East London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for an exceptional person, who is serious about service, to join our client's core, expert team of customer success professionals.

Our clients is a leading Fintech Company who takes the happiness and satisfaction of their customers very seriously and they have always provided their customers immediate access to a core team of experts that can solve any query and resolve any issue and is empowered to do so.

Key Duties:

Respond to a high volume of inbound calls from customers and be responsible for resolving queries;
Communicate clearly and efficiently to colleagues across various departments
Provide clients with online support through social media channels and live chat.
Respond to and redirect enquiries from prospective customers
Provide excellent customer service at all times.
Deal with complaints in accordance with agreed procedures to ensure they are assigned and resolved within agreed timeframes.
Report any suspect information or client behaviour to the Money Laundering Reporting Officer (MLRO).
Work closely with the IT department to drive key service and product changes.

What we are looking for:

At least 3 years' experience in Customer Service/Support or similar role.
Fluent in English
Highly organised, selfmotivated, impeccable attention to detail and able to meet deadlines
Excellent communication and problemsolving skills
Multitasking abilities
Familiarity with the business and/or consumer finance industry is a plus
Working knowledge of Zendesk and similar systems is a plus
A natural curiosity for business and a desire to help others and be of service is also essential