Parking Team Leader - London, United Kingdom - Barnet and Chase Farm Hospitals

Barnet and Chase Farm Hospitals

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Main duties of the job:

As the key point of contact for the parking team, your role will be to oversee the administration of the service, monitoring responses, assisting in times of peak workload and with escalation of more complex queries.

You will also be required to travel across the sites, monitoring the safety and services provided by our team and contract partners and resolving issues as they arise.

You will deal with queries and process permit requests, parking exemptions and penalty charge notices; following processes to ensure appropriate and fair decision-making regarding parking access and charges.

You will need to be customer service focussed, communicating in a polite and friendly manner, and demonstrating tact and diplomacy when discussing the needs of the service user.

You will be able to prioritise tasks and manage the workload of yourself and your team accordingly.

Working for our organisation:

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts.

Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle.

From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.

Detailed job description and main responsibilities:

Please see attached job description and person specification for more information about this role and working at Royal Free London NHS Foundation Trust.

Person specification:

Education & Professional Qualifications:

Essential criteria:

A level, NVQ level 3 or equivalent experience

Experience:

Essential criteria:

A minimum of 5 years' experience in a Junior Management/Supervisory role
Budget monitoring
Experience in the recruitment and selection process
Presenting & creating reports
Experience & understanding of Sickness & Absence and Performance & Conduct policies

Skills and aptitudes:

Essential criteria:

Able to work under pressure and respond to emergencies
Excellent interpersonal skills

Personal Qualities & attributes:

Essential criteria:

Flexible working approach
Self motivated
Professional and smart appearance

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Covid-19 Vaccination
Getting vaccinated, and getting a booster, remains the best defence against COVID-19.
We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.
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AT

Apprenticeship Training. Where AT* is entered next to the job title indicates that this vacancy is for an apprenticeship role.
If you are an
EU/EEA citizen who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK

Please Note:

We are unable to sponsor Band 2 to 4 as the salary does not meet the UKVI Points Based system threshold
:

-
If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system

The Trust uses
electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

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The Trust will request a DBS (CRB) if post involves regulated activities. The Trust is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act.

Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.

Please note:

- _Please be advised that due to exceptionally high demand, all Royal Free accommodation is at full capacity and waiting lists are being held. Average waiting times are 12 months. Please do not rely on Trust accommodation when you commence your role and ensure you investigate alternative accommodation for your arrival.