Lead Housing Officer - Bristol, United Kingdom - Connolly and Callaghan Group Ltd
2 weeks ago
Description
About us
Connolly and Callaghan are providers of Emergency Accommodation that strive to provide each resident with a safe and comfortable place to stay whilst their statutory agency finds them a more permanent home.
Responsibilities:
- Provide cover for the cluster when an EA Housing Officer is absent
- Take part in the Evening/Weekend on Call Rota
- Always interact with residents in a professional manner.
- Assist with the packing of residents' belongings if required.
- Be the first point of escalation for operations staff and residents in the field.
- Resolve or escalate any noncompliance
- Divert the 24/7 phoneline to reflect the weekly staff rota
- Create and publish staff rotas consistently ontime,
- Secure adequate cover for the staff rota
- Allocate fleet vehicles to staff in line with rotas.
- Report all staff absences to our HR manager & inform affected colleagues.
- Ensure all incidents, breaches and accidents are reported to the operations team and your line manager.
- Promote best practise
- Train and support new members of the team
- Approve timesheets for all EA Officers and Cleaners (excluding the night team).
- Act as safeguarding deputy, report and escalte to managment
- Support the operations manager with the holiday planning process and update relevant parties including payroll.
- Approve foodbank vouchers and food parcels when requested
- Have a daily presence across the portfolio to improve the quality of service provided by our operations teams.
- Any other duties as reasonably requested within the scope of your role.
Job Types:
Full-time, Permanent
Salary:
£25,146.00-£26,520.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- Onsite parking
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
- Weekend availability
Ability to commute/relocate:
- Bristol: reliably commute or plan to relocate before starting work (required)
Experience:
- safeguarding: 2 years (required)
- housing: 2 years (required)
Licence/Certification:
- Manual Driving Licence (required)
Work Location:
In person
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