Senior Programme Officer - London, United Kingdom - King's College London

King's College London
King's College London
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Job id:
Salary: £37,332- £42,099 per annum, including London Weighting Allowance.

Posted: 25 January 2024.

Closing date: 18 February 2024.

Business unit:
Faculty of Life Sciences & Medicine


Department:
Faculty Education Services.


Location:
Guy's Campus


Category:
Professional & Support Services.

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Job description

This role forms part of a busy Programme Support team within the Faculty Education Services (Bioscience Education) department.

It is responsible for providing a professional and quality service to both the students and academics of the Faculty of Life Sciences & Medicine for a large suite of Undergraduate and Postgraduate programmes.

We are seeking an enthusiastic, proactive administrator who is committed to providing an excellent programme support provision. The successful applicant will provide administrative support across a range of programme support services.


The post holder will be expected to communicate with students and will interact with a wide range of academic and professional service staff from across the School and the University.

The Faculty Education Service is a busy department; you will need to be highly motivated, with good time management and excellent attention to detail.


The post holder must be an excellent communicator able to present information clearly and concisely and disseminate information across varied levels.

Applicants must have customer service skills and some experience of a student record system and/or VLE would be beneficial.

The role holder will be expected to manage a varied workload often across competing priorities, requiring the ability to negotiate and influence to deliver an excellent and effective administrative service.

This is a full-time indefinite contract. Interview date planned for w/c 26th Feb 24.

Key responsibilities

Work with relevant colleagues to plan programme cycles, considering the provision of processes throughout the academic year, identifying priorities and demonstrating flexibility throughout the cycle, recognising when priorities change, amending plans and adjusting work patterns accordingly

Coordinate programme administration processes relevant to the area of work, including assessment processes, in line with university deadlines and regulations, and Faculty and external requirements

Coordinate the management of day-to-day student enquiries with the Programme Officers to provide responses as appropriate within agreed timeframes, taking responsibility for responding directly to more complex enquiries and escalating with line manager when required

Ensure that quality assurance requirements and, where required, accreditation requirements are met for all provision. To service committees as directed by your line manager. Coordinate module evaluation processes in line with current university best practice

Develop and improve the service through eliciting and responding to service user feedback, identifying and suggesting service improvements and implementing new ways of working as directed

Work flexibly as part of a team, supporting others in times of high-volume activity. Participating in and coordinating new starter inductions. Covering staff absence and deputising for the line manager as and when required

Work with the wider university community to ensure up-to-date and consistent practices are followed when utilising systems (e.g. student records systems and virtual learning environments) to undertake both day-to-day functions and higher-level processes such as reporting and extracting data, ensuring accuracy of data and identifying and resolving issues

Engage with and triage students' pastoral care needs, resolving straightforward issues where appropriate and escalating with, and informing, key stakeholders as per university frameworks

Receive, investigate and resolve low-level complaints and address service setbacks, exercising judgement and escalating to line manager where required

Take personal accountability for the data quality of student records, ensuring records are accurately maintained in accordance with the agreed retention schedules

  • The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post._
Skills, knowledge, and experience

Essential criteria

  • Excellent written and verbal communication skills including the ability to draft documents and correspondence autonomously to a broad range of audiences
  • Strong numeracy skills and ability to analyse complex numerical data
  • Knowledge of and experience with Microsoft Office
  • Excellent time management and organisational skills and the ability to work to tight deadlines
  • Experience of working in a customer facing environment with a knowledge of how to address complaints and service setbacks in a professional and efficient manner
  • Have a methodical but flexible approach to work,
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