Jira Support Technician - Guildford, United Kingdom - Avanti

Avanti
Avanti
Verified Company
Guildford, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Avanti Recruitment is working with a leading game development company, with a passion to deliver high-end cinematic games, based in Guildford, England.

They are carving a unique and exciting path in the games industry, and are looking for a Jira SupportTechnician to join their team and work on their exciting projects


Reporting to the Production Systems Manager in the Management Information Systems (MIS) department, this role will provide broad support for Jira primarily, but also other production management and related systems where applicable.

You will create, manage,and support multiple game-development projects and QA databases used by hundreds of users internally and externally.

You'll need to be highly responsive in meeting the daily needs of our Jira users throughout the studio, as well as helping with a wide rangeof administrative activities, including gathering business requests for more advanced requirements and ideas.

You will be a key part of ensuring that the company get the best from Jira and related production tools to help them create world-class games.


Responsibilities include monitoring and maintenance of the functionality, data integrity, and security of the company Jira instance, providing support to users with resolving Jira problems and requests, assisting the Production Systems Manager with administrationtasks for Jira and linked systems, raising alerts regarding potential problems with functionality or performance of the system, building strong relationships with our user base, management & IT to provide the best support to meet their requirements, buildinga strong understanding of how Jira is used within the company's development process and assist with other data-related tasks within the MIS team as required.


In return for your hard work and dedication, the company offers a range of benefits including 25 days annual leave, private health insurance, pension, and life assurance x6 time annual salary, quarterly profit-related bonus scheme, social events - includinglarge summer parties, constantly improving tools and workflow so you can focus on creativity, fast decision-making allows good ideas to flourish, we celebrate and nurture talent, supportive, inclusive and friendly team culture is something we are proud of,work-life balance is something we respect and protect and ultimately, you'll work on the cutting edge - making innovative and immersive games.

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