Customer Care Advisor - Salford, United Kingdom - MARLOWE FIRE & SECURITY LIMITED

MARLOWE FIRE & SECURITY LIMITED
MARLOWE FIRE & SECURITY LIMITED
Verified Company
Salford, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Marlowe Fire & Security Group are the fastest growing and most innovative consortium of fire life safety and security service providers in the UK. Due to
enormous growth we're looking for bright, client focused,
Customer Care Advisors.


Customer Care Advisor will play an essential role in providing an effective and professional service to all our Marlowe Fire & Security Customers, whilst providing excellent Customer Service to all our clients.


The role requires a proactive approach and excellent personal interaction with both internal and external Customers supporting our Customer Charter.


Duties will include

  • Add clear customer notes to Cash & update the customer support and retention files.
  • Ensuring all calls are answered within 3 rings
  • Highlight any risks to client delivery to Customer Service Manager, to minimise reputational risk
  • Proactive approach to management of customers workload
  • Review and respond to all customer enquiries
  • Liaise with all internal teams to ensure effective response to customers and work completed within SLA
  • Submission of customer reports where required
  • Effective communication with internal and external customers
  • Escalate any potential risks to the business to the Head of Customer Care
  • As an accredited complaints handler process all complaints in line with our how to guide
  • Reasonable adhoc requests pertaining to Customer Service
We need someone who can demonstrate exceptional communication and customer service skills.

Ideally, we'd like to speak to someone who has performed in a similar role and function; however, training will be provided for people who have the correct skillsetand attitude, who are happy to embrace a challenge in a fast paced, but fantastic work environment with a great team ethic.


  • Personality
  • Energy, Drive and Enthusiasm
  • Good telephone manner with colleagues and customers
  • Selfmotivated with the ability to work in a team and on own initiative
  • Good attention to detail
  • Be respectful to others
  • Customers, Colleagues, Managers, Directors
  • Excellent time management and communication skills
  • Remain calm & focus on what can be done
  • A positive cando attitude
  • A keen interest in resolving issues
  • Interest in Customer Care is vital for this role


Marlowe Fire & Security Group is the fire life safety and security division of Marlowe Critical Services Together, we are the UK's fastest growing and most innovative consortium of fire life safety and security service providers providing protection to ourcustomers property and people.


Consisting of 11 established and complimentary brands:

ACL, BBC Fire & Security, FAFS Fire & Security, Griffin Fire & Security, Hadrian Technology, Morgan Fire, Island Fire Protection, Marlowe Fire & Security, Marlowe KitchenFire Suppression, Morgan Fire Protection, MRSF, MJ Fire.


What we offer
As part of the Marlowe Fire and Security team you will have access to some great benefits including:

  • Basis salary between £ £ dependant on experience
  • Pension
  • Life Assurance
  • Free, secure, onsite parking
  • Free onsite gym
  • Paid Refer A Friend Scheme
  • Mental Health & Wellbeing Scheme
  • Employee Recognition Scheme
  • Birthday Holiday
  • Additional Day holiday for each full year of completed service (up to 25 days)
  • Development and progression opportunities

Additional information

Equal Opportunities


At Marlowe Fire & Security Group we strive to create a diverse, inclusive environment to encourage all our employees to be themselves.

We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers.


We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.

More jobs from MARLOWE FIRE & SECURITY LIMITED
See all jobs of MARLOWE FIRE & SECURITY LIMITED