- Provide first-line support for end-users, troubleshooting hardware and software issues.
- Handle user inquiries and technical issues related to Active Directory and Office 365.
- Diagnose and resolve technical issues via phone, email, and in-person support.
- Install, configure, and maintain computer hardware and software.
- Collaborate with other IT teams to escalate and resolve complex technical issues.
- Ensure timely resolution of support requests and maintain accurate documentation.
- Proven experience in a First Line Support role.
- Strong knowledge of Active Directory and Office 365 administration.
- Proficiency in diagnosing and resolving hardware and software issues.
- Excellent communication and customer service skills.
- Ability to work independently and collaboratively in a team.
- Willingness to work on-site full-time, including weekends.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.
- A bachelor's degree in Information Technology or a related field is preferred.
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The Access Group Wolverhampton, United Kingdom**2nd Line Engineer MSP · **Join the Access Family and see how we make software ideas become a reality · Our core value of Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every ...
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Elite Personnel Birmingham, United KingdomWe have an amazing opportunity to join a growing technology business as a Technical Support Specialist and be part of an innovative team dedicated to providing exceptional technical support and assistance to our customers. In this role, you will have the opportunity to work with ...
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Fenwick Ryan Birmingham, United Kingdom2nd Line/3rd Line Support (Windows Server, Networking support) - Remote Role - Become Microsoft Azure Certified in & become an Azure Consultant in 12 months A leading Microsoft Gold Partner is looking for a 2nd Line/3rd Line Support (Windows Server, Networking support) to join th ...
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Wan First Line Support
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Project People Birmingham, United Kingdom**First Line Impact Assessment WAN Team Member** · New exciting opportunity for an Impact Assessment WAN Team Member for a 6 month temporary rolling paye contract based in Birmingham. · **Role Purpose** · The role holder will support several products, product sets and systems to ...
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Kalamazoo IT Ltd Birmingham, United Kingdom**Responsibilities**: · - Handle customer requests on the phone or in person. · - Know how to troubleshoot problems with computers, software, and peripherals. · - Know how to troubleshoot common computer wired and wireless network problems. · - Install, configure, and troubleshoo ...
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2nd/3rd Line Support Analyst
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Colbern Limited Walsall, United KingdomNCD · Second Line Support Officer · Walsall · Contract · £16.63 per hour PAYE or £21.62 per hour Limited paid via Umbrella Company inside IR35 · Our client is looking for an experienced Second Line Support Officer. · - Responsible for the delivery of 2nd line DaTS support as a te ...
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First Line IT Support
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Clarendon Fine Art Lichfield, Staffordshire, United KingdomClarendon Fine Art is art of the world's largest and fastest growing network of contemporary art galleries. Our mission is to make beautiful artwork accessible to an ever-increasing audience of customers. As we approach the opening of our 100th Gallery, we continue to pride ourse ...
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3rd Line Support Engineer
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Henderson Brown Recruitment Ltd Coventry, United KingdomHenderson Brown · 3rd Line Support Engineer - Up to £40,000 - Coventry · Monday - Friday, 8:30am - 5pm - Hybrid Working Available · Henderson Brown is currently recruiting a 3rd Line Support Engineer on behalf of a well-established wholesale hair and beauty salon supplier based i ...
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Digby Morgan Leicester, United Kingdomsummary · - _ leicester, east midlands_ · - _ £22,000 - £25,000 per year_ · - _ permanent_- specialism · - it- sub specialism · - support- reference number · - PR :EM:A · - job details · 2nd Line Support Agent · Looking to kick-start a career with a focus on business in an exciti ...
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Case Management Solutions Group Ltd Henley in Arden, United Kingdom**We are the leading provider of case management software for the social housing industry in the UK and Ireland for the management of all forms of community safety concerns. REACT, developed over many years with the feedback and help of hundreds of organisations and thousands of ...
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First Line IT Support
1 day ago
Clarendon Fine Art Lichfield, United KingdomJob Description · Clarendon Fine Art is art of the world's largest and fastest growing network of contemporary art galleries. Our mission is to make beautiful artwork accessible to an ever-increasing audience of customers. As we approach the opening of our 100th Gallery, we conti ...
1st Line Support - Bodymoor Heath, United Kingdom - Digital Waffle
![digital waffle background](https://contents.bebee.com/companies/gb/digital-waffle/background-bdxLV.png)
Description
Job Title: First Line Support Specialist
Location: Bodymoor Heath
Job Type: Full-time, On-site (including weekends)
This is a fantastic opportunity for a budding First Line Support Analyst to join a fast-paced, exciting company that is looking to expand their support team
Key Responsibilities:
Requirements:
Qualifications:
Working Hours: This is a full-time position that requires the candidate to be on-site during regular business hours, including weekends. Flexibility may be required based on business needs.
Please note that this role is not currently accepting applications from outside the UK. If your application is successful, someone will be in contact with you.