Customer Relations Officer - Chichester, United Kingdom - iWork Recruitment Limited

iWork Recruitment Limited

Verified Company

Chichester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Contract to start on until with a possible extension.

Please note we require the person for 12 months.

The role will require the person to be in the Chichester every day to allow for training and meeting the team.

Once training is completed, the person will be able to work from home but must attend the office at least 1 day per week.

High level of communication and relationship building skills for dealing with range of parties involved in a complaint, e.g. complainant, advocate, staff, managers.

Confident influencing and persuasive skills in order to resolve straightforward complaints at an early stage with complainants, team managers and others.

Specifically able to deal with Stage 1 complaints, managing the process to ensure quality responses and adherence to timescales.

Good analytical skills, able to identify issues and assess appropriate route for solution.

Good literacy, numeracy and keyboard skills for recording, analysis, interpretation and presentation of data, quality assurance of draft correspondence, and production of reports.

Able to work independently and use own initiative in sometimes difficult circumstances. Able to handle difficult sensitive situations.

Able to combine these key skills to produce good quality review reports into complaints at stage two of the clients corporate complaints procedure with associated recommendations.

Salary:
£14.71 per hour

Schedule: