Patient Booking Assistant - London, United Kingdom - University College London Hospitals NHS Foundation Trust

University College London Hospitals NHS Foundation Trust
University College London Hospitals NHS Foundation Trust
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
This is an opportunity to join a dynamic and progressive patient Booking team at the Royal National ENT and EDH


We are looking for an enthusiastic, motivated and conscientious person to be part of a busy administration team providing administrative support to the clinical staff and patients.

You will need to have an attention for detail, exceptional organizational skills and good verbal and written communication skills.

You will be a team player with a flexible approach to work in order to meet the demands of the department.


The role of Patient Booking Assistant is key to ensuring our patients are supported and assisted from the first contact they have with UCLH, to ensure an overall positive patient experience.

The post holder is required to provide a responsive call handling service, process referrals and book appointments, and provide patients or visitors with any information they need regarding our services.


University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population.

We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas.

Our vision is to deliver top-quality patient care, excellent education and world-class research.

We provide first-class acute and specialist services across eight sites:

  • University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
  • National Hospital for Neurology and Neurosurgery
  • Royal National Throat, Nose and Ear Hospital
  • Eastman Dental Hospital
  • Royal London Hospital for Integrated Medicine
  • University College Hospital Macmillan Cancer Centre
  • The Hospital for Tropical Diseases
  • University College Hospitals at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.


At UCLH, we have a real 'One Team' ethos, and our values - safety, kindness, teamwork and improving, are central to the way we work.

This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.


We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH.

We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

For more information regarding the main responsibilities of the role, please refer to the attached Job Description.
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