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Access Community Mental Health Administration - Bath, United Kingdom - Bath Mind

Bath Mind

Verified Company

Bath, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Specification

Job Title:
Access Community Mental Health Administration Practitioner

Salary:
£22,500

Hours of work: 37.5 per week (Monday to Friday)

Contract type:
Permanent

Reports to:
Access Community Mental Health Service Manager

Location:
Hybrid working - home working and working from office in central Bath

About Bath Mind

Bath Mind was established in 1998 by a group of local people with lived experience of mental ill health who wanted to provide information and activities for people in the community.

Since then we have worked hard to develop what we do in response to local needs.

Many of our current staff have lived experience of facing mental health challenges; we have a greater understanding of the community that we support.

We are in contact with over 3,400 people annually to improve, prevent and maintain mental health and wellbeing.

While we are affiliated to national Mind, we receive no direct funding from them. We are a self - sustaining, independent locally run charity.

About the Access Community Mental Health Service

Context

The Access Community Mental Health Service is part of a system-wide transformation which will redesign how community mental health services are delivered and experienced, placing communities and individuals at the heart of what we do and how we do it.

The Access Community Mental Health service sits alongside and compliments those services provided by primary and secondary care.

This is all about GP surgeries, hospitals and the third sector working together so anybody who needs a service sees the right person at the right time, through a single point of entry.

Together, we are making sure we are walking alongside people who need support every step of the way, making sure they are ok, making sure they are accessing relevant support and then thinking about their next steps.

This delivers against the NHS's vision for mental health care and support through more local, community mental health services and how community services should offer whole-person, whole-population health approaches.

Our Vision is to create services where people are recognised, valued, and supported. The same is true of our workplaces. We pride ourselves on our welcoming, inclusive, and safe spaces to work.

Overall Responsibilities

To oversee the smooth running and the administration for the Access Community Mental Health Service, supporting people facing mental health challenges to access support and services, whilst helping them to improve their resilience and wellbeing.
To respond to any enquiries efficiently and effectively
To signpost individuals who may not be suitable for the Access Community Mental Health service to additional support both within Bath Mind and externally.
To assist with the Access Community Mental Health team meetings, producing meeting agendas and minutes.
To comply with data protection act guidelines.
To adhere to Bath Mind's policies and procedures in boundaries, confidentiality and safeguarding vulnerable adults.
To undertake all duties within a framework that recognises the diversity of our community and encourages equality and opportunity for all.

Specific Responsibilities

To work closely with the Access Community Mental Health Service Manager and Deputy Manager in order to ensure the smooth running of the service.

To oversee the Access Community Mental Health service in all areas of administration including:

Maintaining the referrals database and keeping it up to date.
Assisting with taking phone calls, triaging referrals and answering queries.
Assisting the Access Community Mental Health team by providing promotional material to external parties as and when needed.
To assist with the Access Community Mental Health team meetings, producing meeting agendas and minutes.
Oversee the policies and procedures of the Access Community Mental Health team and communicate any changes needed to the management team.
Posting documents to clients, when needed.
To assist with further administration duties as they arise.
To provide excellent customer service, ensuring high quality and a consistent standard of service.
Working effectively as a member of a team, but also using own initiative.

Communication Responsibilities

To adopt a team approach and be a proactive team member
To be nonjudgemental and empathetic
To adhere to the policy of confidentiality and sharing of information
To be nondiscriminatory
To promote positive perceptions of Bath Mind at all times
To liaise with users of Bath Mind services as required
To maintain positive working relationships with other employees and volunteers of Bath Mind
To attend supervision, appraisals and team meetings
To attend training and relevant courses for professional development

Benefits