Customer Service Advisor/technical Support - Stockport, United Kingdom - Takepayments Ltd

Takepayments Ltd

Verified Company

Stockport, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are a dynamic and customer-focused organization in the payments industry, dedicated to providing top-notch technical support to our valued customers.

Our Stockport office is seeking a Customer Service Advisor to join our Technical Helpdesk team. If you are passionate about helping customers resolve technical issues and are looking for an opportunity to grow in a rewarding field, we want to hear from you

Benefits of being our Customer Service Advisor:

Excellent Basic Salary of £22,000 with progression to £24,000
Work from home during weekend shifts
Competitive
Uncapped Commission structure
Our offices are minutes away from all public transport links and onsite parking
In depth Training and Development with the opportunity to progress your career
Incredible events and incentives including half yearly 5star events, and the chance to go to Portugal

40 Hour week - Shifts during the hours of Monday - Sunday 8am to 7pm

Responsibilities for our Customer Service Advisor:

Technical Issue Resolution: Act as the first point of contact for customers experiencing technical issues with their payment terminals. Diagnose and troubleshoot problems to provide efficient solutions.
Customer Support: Offer exceptional customer service by actively listening to customer concerns, providing clear and concise explanations, and ensuring customer satisfaction.
Product Knowledge: Develop a deep understanding of our payment terminal products and stay uptodate with technical advancements to assist customers effectively.
Organisation: Maintain detailed records of customer interactions, including issue descriptions, resolutions, and followup actions.
Team Work: Collaborate with colleagues and other departments to escalate and resolve complex technical issues, ensuring a seamless customer experience.

Requirements for our Customer Service Advisor:

Previous customer service experience, preferably in a fast paced
high pressure role.
Ability to use multiple technical platforms simultaneously so very string IT skills required
Strong problemsolving skills and technical aptitude.
Excellent communication and attention to detail skills, both written and verbal.
Ability to work effectively in a fastpaced environment.
Flexibility to work within the specified shifts, including weekends.