Customer Service Advisor - Altrincham, United Kingdom - PayStream Accounting Services

PayStream Accounting Services

Verified Company

Altrincham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Due to continued growth,
PayStream Accounting Services Limited have an opening for a
Customer Care Advisor to join our Umbrella department at our
Altrincham office.

Choose from a 4 day week (40 hours over 4 days) or hybrid working available following training (2 days at home and 3 days in the office)

No working Bank Holidays or weekends

The Role:

Resolving new and existing customer issues quickly and efficiently
Supporting new customers through the learning curve of being employed through an Umbrella company
Nurturing PayStream's existing customer relationships by providing an inspirational level of customer service
To ensure compliance processes are followed at all times

The Person:

A positive can do attitude, being punctual and reliable
Ability and commitment to deliver high levels of customer service
Resilience and the ability to cope with difficult conversations
Ability to communicate clearly to clients, contractors and colleagues
Ability to work effectively in a team
Ability to remain calm and professional in a pressurised customer service environment
Ability to manage own time to deal with multiple tasks effectively

Requirements:

Minimum grade C in Maths and English GCSE (or equivalent)
Basic IT skills with the ability to learn and operate relevant computer systems

Progression:

Professional qualification financial support with up to 6 days paid study leave for professional qualifications
Training and personal development
Clear objectives and paths for progression

Holidays:

23 days plus Bank Holidays which increase with length of service
Plus your birthday off

Benefits:

Great Place To Work Certified
Salary reviews every February
Company social events, treats and rewards
Casual dress everyday
Long service awards
Enhanced maternity/paternity benefits
Access to mental health first aiders and a support service
Free fresh fruit delivered twice a week
Personal accident cover
Being part of an amazing culture within a company that have Investors In People Gold

Visit our website, Facebook and LinkedIn pages to see what our employees have to say and what we've been up to

Salary:
£27,000.00 per year

Benefits: