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Lowestoft

    Customer On-boarder - Lowestoft, United Kingdom - Atkinson Moss

    Atkinson Moss
    Atkinson Moss Lowestoft, United Kingdom

    4 weeks ago

    Default job background
    Permanent, Full time Customer Service / Support
    Description

    My client is seeking a bright and enthusiastic Customer Membership Advisor to look after on-boarding new clients within the business.

    You will be the members 'go to' for any enquiry and constantly ensuring a positive customer experience so that members are getting the best out of their subscription.

    The ideal candidate will be enthusiastic, approachable, bright and a confident communicator at all levels, written and verbal. This is a fantastic opportunity, within a fantastic company
    Responsibilities include

    • Delivering excellent customer service through maintaining good relationships
    • Providing knowledge and assisting with any customer enquiry
    • Providing support to the sales team
    • Reporting customer feedback, concerns and issues to Sales Manager and any other relevant department
    • Recording incoming email and phone enquiries rapidly and efficiently.
    • Excellent telephone skills and a persuasive demeanour
    • Use of Word, Excel, Publisher
    • Gathering market and customer information as input to sales activities

    Experience:

    • Customer Service background within office environment
    • Computer skills needed preferably previous experience was computer based
    • Experience in contacting businesses on the phone as well as face to face - this does not involve any cold calling.
    This is a full-time, permanent position working Monday - Friday, 9am - 5.30pm.
    If you are interested in the role, please submit your details online, or for further details please contact Lesley Freeman or Wendy Wakefield
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