Senior Patient Administrator - London, United Kingdom - Chelsea and Westminster Hospital NHS Foundation Trust

Chelsea and Westminster Hospital NHS Foundation Trust

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Senior Patient Administrator - Scheduling, Band 4

Hours: 37.5 pw (9-5)

This is an exciting opportunity to become the Senior Patient Administrator providing comprehensive administration support to the Planed Care Division.

PLEASE NOTE ADVERT WILL BE CLOSED ONCE SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED

Successful applicants will demonstrate excellent communication skills in order to deliver a high standard of customer service to our patients.

The post holder will also be responsible for the coordination of their workload to meet the demands of senior leaders of the Division and where appropriate for ensuring necessary follow up action and deadlines are met.

Attention to detail is principal in this post as is the ability to prioritise workload, previous experience in administration and Booking Team is essential.

Knowledge of Cerner is essential for this post

Key working relationships

General Manager, Service Managers, Junior Service Manager and Team Leader

Medical and Nursing staff

POA team

Other departments

Divisional Leads

Outpatient Administrator

Chelsea and Westminster Hospital NHS Foundation Trust provide services from two main hospitals, Chelsea and Westminster Hospital and West Middlesex University Hospital, and a number of clinics across London and the South-East.

We have nearly 7,000 members of staff that are PROUD to Care for nearly one million people.

Both hospitals provide full clinical services, including full maternity, emergency and children's, in addition to a range of community-based services across London, such as award-winning sexual health and HIV clinics.

We're one of the best performing Trusts in the country.

We're also one of the top trusts to work for - our staff says they're engaged, motivated, and would recommend us as a place to work and receive treatment.

Our Trust has been rated by the Care Quality Commission as 'Good' in all five of the main domains of safe, effective, caring, responsive and well-led, giving an us overall rating of 'Good'.

We've also been awarded an 'Outstanding' rating for 'use of resources' by an NHS Improvement inspection.

Our facilities are some of the best in the country. We have been investing significant Capital year on year in our estate.

We have recently completed a £30m expansion of our adult and neonatal critical care facilities at Chelsea and Westminster and are planning an ambitious £60m development of an Ambulatory Diagnostics Centre at West Middlesex.

Roles and responsibilities

Assist the Team Leader in all aspects of staff management of all Patient Administrators and Assistant Patient Administrators, including assisting with prioritising of workload, day to day support, supervision, sickness, performance and appraisal and ensuring mandatory and statutory training targets are achieved.

Support the Team Leader in maximising the best use of clinical and non-clinical resources.

Ensure that all enquiries are dealt with in a timely, polite, professional and confidential manner, taking action or escalating as appropriate, using initiative and prioritising skills.

Proactively manage patient pathways so that all patients receive a high standard of service delivery.

Use initiative when dealing with patients' problems or when dealing with managers and consultants who may request patient information.

Ensure all activity is cashed up in a timely manner using Trust's PAS/appropriate IT system including DNAs and discharges.

Participate in new staff induction, demonstrates duties to new starters and providing close supervision.

Develop of new members of the team through training and supervision.

Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development.

Suggest improvements to systems, with ways of measuring effectiveness of any changes made.

Collect and use data to measure performance of department against objectives.

Assist all members of staff and patients with the uptake of new technologies, and where required become a 'user champion' to embed learning.

Assist in sourcing specialist equipment as appropriate.

Flag up and report overseas visitors for payment.

Retrieve and validate missing NHS numbers card and investigate errors.

Participate in regular team meetings and other relevant meetings e.g. Patient Access.

Assist in the maintenance of stationery stock.

Organise and prioritise workload with mínimal supervision.

Central Admissions

Ensure that patients surgery is booked in accordance with booking rules outlined in the Trusts Access Policy, in order that patient pathway targets are achieved.

Identify potential long waiters and agree remedial actions.

Escalate any capacity issues via the local escalation process.

Book transport as and when necessary and communicate with transport office any changes when rebooking a patient's appointment.

Organise the day-to-day running of the