Costumer Service Agent - London, United Kingdom - Bwin

Bwin

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About The Role:

We're Entain.

Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionizing the gambling space as we go.

We're home to a global family of more than 25 well-known brands, and with a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.

Interact with customers to provide them with information to address inquiries. Deal with and help resolve any
customer complaints. Implement proactive measures to ensure Players' satisfaction.
Key responsibilities

Key Responsibilities

Clarifies any doubts/issues related with company's service and products (sports betting and casino products) and clients accounts, through support channels;
Forwards identified issues that deserve to be reviewed by other areas (compliance, finance, product);
Approaches site visitors proactively, demonstrating readiness to clarify any questions about their visit;
Identifies suspicious behaviors on customers activities;
Supports on identification of site issues and reports them to the technical team;
Identifies improvement opportunities in company's service and products;
Collects and conveys customer feedback and suggestions.
The Middle Junior Agent coaches and mentors the new/junior agents;
The Floor Walker Agent (Senior Agent) coaches and mentors the new/junior agents, is responsible/specialist in specific tasks, and assumes the role of team leader when there is none. He is the one who will help other colleagues in real time during a shift not covered by Team Leader or manager.

Specialist skills & experience

Essentail:

Previous work experience in Customer Support activities
English proficiency (Level B1)
Strong knowledge of Sports (Football, Tennis, Basketball )
MS Office proficiency
Team Player

Disered:

Strong knowledge of iGaming

Competencies/behaviours

Desired:

Proactivity
Customer orientation
Critical thinking
Resilience
Complex problem solving
Teamwork
Attention to detail
Communication

About The Company:

We're Entain.

Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 25 well-known brands and over 24,000 people, but we all play for the same team.

When we win, we win together.

Our vision is to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into people's lives.

We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment.

Diversity and inclusion at Entain

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong.

We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work.

Our diverse internal networks provide the support for you to express your views and make a positive difference.