Bodyscape - Front of House Team Member - Belfast, United Kingdom - Andras Hotels

Andras Hotels

Verified Company

Belfast, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Us

Andras Hotels is Northern Ireland's largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.

We subscribe to the Hospitality Employers Charter, which means we are committed to provide training, development and support to all of our team members.

We offer a range of staff benefits and opportunities to grow your career in our fast-growing company.

What is the job?

This role is such a pivotal role within the business as you are the first and last point of contact with all of our customers, answering any queries they may have face to face or over the phone.

Creating a friendly, relaxing and professional environment, you'll provide exceptional and efficient customer service and as working as part of the Front office team you'll give a warm welcome, answering queries in a caring and helpful way, and ensuring everyone feels valued.

Hours:

16 hours per week

About The Role

What we offer

Discounted hotel rates at 6000 hotels worldwide
Recruit a Friend scheme
Employee of the Month Award
Health Care Cash Plan
Increased annual leave with service
Discounted rate at BodyScape Health Club, based at Crowne Plaza

Andras Academy

Training & Development Programmes & progression opportunities within the Andras Hotels Group

Your day to day

Communicate positively with club members providing a positive outlook to work and fitness
Show productivity and positivity in a pressurised environment
Meet individual team targets on a daily, weekly and monthly basis
Be well presented, professional and polite at all times.
Promote the sales of fitness products and merchandise
Support the membership team and contribute towards membership sales targets in club
Ensure the cashing up procedures are followed and banking completed in line with company expectations.
Have passion for the overall standards and appearance of the club at all times, focusing on giving every member excellent service
Ensure the facility meets Health & Safety requirements.
Promote benefits to members by showing them how to use it
Manage problem swipes effectively.
Drive positive member retention through delivering reception processes to an excellent standard, encouraging members to get involved with peak time gym floor activity and Group Fitness by making tanoy announcements, and having 121 conversations to encourage participation.

How do I deliver this?
We genuinely care about people, and we show this through living the Andras Hotels behaviours.

Team Work work cooperatively and effectively with others
Positive and "Can Do" attitude positive, friendly manner with customers and colleagues
Commitment "I do what I say", commitment to do the best in everything I do
Diversity & Respect welcome, include and demonstrate respect for all individuals from all groups
Integrity honest, respectful and accountable

Required Criteria

Experienced in a high standard customer service, customer facing role
A passion for fitness and helping others work towards goals

Desired Criteria

Experience working in Front of House/ /Reception
Experience working in Front of House in a gym
Qualified in First Aid
Qualified in Pool Operations
Experience of being a key holder for the gym

Skills Needed

About The Company
Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland.

Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.

We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast's largest hotel group with 1000 bedrooms in the City.

Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.

Company Culture

Andras Hotels is Northern Ireland's largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.

We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.

We offer a range of staff benefits and opportunities to grow your career in our fast-growing company

Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.

Company Benefits
What we offer

Health insurance, Vacation/Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Gym membership or wellness programs, Cycle to work, Referral bonus, Competitive salary, Preferential room rates, Family and friends rates, Long service recognition, Free meals during shifts, Free parking/Discounte