Customer Service Advisor- 2nd Line - Sheffield, United Kingdom - Currys

Currys

Verified Company

Sheffield, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

**Customer Service Advisor

2nd Line**:

Hybrid; when you have to go to site for team meetings or training, you'll be based at the Sheffield Contact Centre.

12-month contract with the potential to go permanent. Full and part time roles available, the training is 2 weeks full time.
**£20,182.50, Monday-Friday 9am-8pm and Saturday

Sunday 9am6pm with 1 in 3 weekends**Our passion at Currys is helping everyone enjoy the latest tech. We're proud of the service levels we provide for our customers online, instore or in their homes. And it's all down to our people, 30,000+ capable and committed colleagues, learning together, growing together, making us amazing and celebrating the wins.

Working as part of the Customers For Life Team you will have the opportunity to recover our customer journey and make improvements that will make it clearer, simpler and faster for our customers.

This is where we step in to support and guide but more than that we own any issue through to resolution.

It doesn't stop there, as a voice of our customer you're in the right place to feed into service improvements, so for those customer champions out there this may be the opportunity for you.

As part of this role, you'll be responsible for:

Identifying and proactively manage issues before they impact our customer
Feeding back to our business and suggesting ways to improve whether process, journey or execution
If an issue does impact, investigate and own the customer's case from initial contact through to resolution
Identifying the cause of an issue while utilising the tools available to enable a resolve in a timely manner

You will need:

Great verbal and written communication skills with a confident, friendly approach
To place our customers at the heart of every interaction and be the voice of our customer
To take ownership when our customers need our help it can be the best time to drive a positive and lasting experience
Excellent problem solving skills

We're one team and we celebrate all of the great things you do.

One way we show our gratitude is by giving you access to a range of lifestyle benefits, including:

Discounts at Currys for you and your family plus exclusive offers
Access to our wellbeing corner where you can find physical, mental and financial support and advice
Hybrid working; arrangements will depend on your role and business requirements.
Access to explore further opportunities within Currys

Beyond that, we'll be with you every step of the way, enabling you to get the most out of your role, grow your skills your way, and see your career develop in the way you want.

Be part of our talented Customers for Life team and unbox your passion at the UK's best-known retailer in tech.