Siam Lead - Wrexham, United Kingdom - Chetwood Financial Limited

Chetwood Financial Limited

Verified Company

Wrexham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Chetwood Financial Bank:

We are a digital, forward thinking fintech Bank using the best technology to help make our customers financially better off.

We focus on creating distinctive and disruptive financial products for underserved segments of the market. We are experts within the intermediary market specialising in Loans and Savings as well as buy to let mortgages. Our tech platform is designed to make buy to let mortgages smarter, faster and simpler for brokers and landlords.

We have secured strategic investment from Elliott Advisors of over £150mil of capital, underpinning the planned growth of the business over the next few years.

Responsibilities

Develop and maintain the Service Integration & Management Operating Model (for multivendor service delivery), defining and implementing endtoend ITILbased Service Management processes consistently across the organisation.
Provide leadership, coaching and guidance to the team, fostering a culture of excellence, collaboration, and continuous improvement.
Effectively communicate with internal teams, strategic partners, and other stakeholders to ensure alignment and understanding of SIAM processes and objectives.
Be point of escalation for function and service performance.
Work with the SLT and other stakeholders to understand, anticipate and influence demand for provided services.
Works closely with projects to ensure service design and service transition processes are proactively managed and assured within major projects.
Strong agile capabilities, demonstrating the ability to adapt quickly to changing priorities and effectively collaborate with crossfunctional teams.
You will support the bigger picture, understanding and reacting to the wider needs of the business and together with key stakeholders translating this into strategy for the bank.
Identify, assess, and mitigate service integration and delivery risks.
Ensure End to End Service Assurance of critical services and provide reports / Dashboards to evidence.
Manage high severity incidents (Major Incidents and Business critical) for the critical services.
Hands on leadership of all focused improvement, ensuring improvement plans and actions are aligned with the broader strategy.
Operate, improve, and build ITILbased processes, including Change Management, Incident Management, Problem Management, Configuration Management, Reporting, SLA Management, etc.
Ensure the appropriate oversight, direction, running and reporting of the functions to maintain effective IT supplier (internal / external) management, service assurance, service operations, and change enablement.
Ensure compliance with policies, standards, and governance obligations in all service delivery and integration activities.

**Skills and experience

Experience and thorough knowledge of ITIL Framework and ITIL v
Thorough knowledge of IT service management principles, procedures, and optimal methodologies
Strong experience with ITIL Tools and CMDB
Expertise in Service Integration & Management Operating Models.
Experience managing IT Outsourced Suppliers
Experience with and understanding of IT technical infrastructure, services, and/or architecture.
Very strong Influential relationship management skills at various levels.
Excellent verbal and written communication capabilities with the ability to interact and influence at all levels.
Strong problemsolving skills and the ability to logically break down a problem into smaller manageable parts.
Ability to organize, delegate, and leverage resources from other parts of the organisation.
Program/project management skills and experience advantageous.
Knowledge of industry trends and best practice
Experience working within set process design principles and managing changes to existing processes.
Ability to break down complex business problems from SMEs and document clear solution steps.
Experience working within a high pressured and regulated UK industry is a must.

Desirable Skills and Previous Experience

SIAM Qualified

Chetwood Benefits:

Competitive salary
25 days holiday PLUS your BIRTHDAY off
Pension contribution with Royal London
Life Assurance
Private medical, dental and optical health insurance with Axa

Hybrid working

Wrexham or Central London
Free breakfast available

Data Protection

We anticipate that we will retain your data as part of the recruitment process for no longer than is necessary for the purpose for which it was collected unless we have sought your consent to keep your data for future suitable job vacancies.

Chetwood Financial Ltd does not accept speculative or unsolicited CVs from Recruitment Agencies.

Any unsolicited CVs received will be treated as the property of Chetwood Financial and Terms & Conditions associated with the use of such CVs will be considered null and void.