Receptionist (Part Time) - Newmarket, United Kingdom - Primary Care Careers

Primary Care Careers

Verified Company

Newmarket, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

About the Role:

Orchard House Surgery, Newmarket, is looking for a part time receptionist for this essential front-line role at the practice.

Receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date and ensure that appointment bookings are well-managed.

The role is for 25.

75 hours per week - please see times stated below:

Monday 7.45am - 3pm 30 min unpaid lunch break

Wednesday 8am - 6.30pm 1hr unpaid lunch break

Friday 8am - 6.30pm 1hr unpaid lunch break

These hours are non-negotiable.

The main responsibilities of the role include:

Greeting and directing all patients.
Making appointments and giving out appointment cards, where required
Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
Dealing with requests for information, and managing problems and complaints.
Advising patients of Practice procedures.
Registering new patients.
Answer the telephone promptly.
Ideally previous medical / healthcare receptionist experience
You will have excellent communication skills with a clear and polite telephone manner.
You will work in a polite, confidential and discreet manner, respecting patients at all times.
You will have experience of working with the general public, being sensitive and empathic in distressing situations.
You will be confident to work as part of a team and be able to think on your feet independently.
Strong IT and administration skills.

Some flexibility is required as you will sometimes need to work additional/alternative hours to cover for colleagues.

About Us:

We are a 6-partner PMS practice with approx. 11,400 patients. We also employ 3 further salaried doctors.

The practice is one of three based in Newmarket that provides a high level of care to our patients in Newmarket and surrounding villages.

Informal visits are welcome and encouraged.

**Disclosure and Barring Service Check