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    Retail Catering Supervisor - Bath, United Kingdom - Royal United Hospitals Bath NHS Foundation Trust

    Royal United Hospitals Bath NHS Foundation Trust
    Royal United Hospitals Bath NHS Foundation Trust Bath, United Kingdom

    2 weeks ago

    Default job background
    Permanent
    Description

    Job summary

  • Provision of high-quality food and beverage service in the Trust's retail catering outlets.
  • Ensure that a very high standard of customer service is provided by catering staff in retail areas, leading by example.
  • To ensure that all food service staff comply with the Trust's Food Hygiene Policies and Procedures and the Trust's Health and Safety Policies and Procedures.
  • To ensure the catering departments Quality Management System, which conforms to BS ISO 9001:2015 is implemented and always maintained through the accurate recording of food management data.
  • Cashing up of electronic cash EPOS till system, including Chip and Pin credit card machines. As well as preparing monies for banking in line with the departmental cash handling policy and procedures.
  • Arrange staffing cover in the event of sickness or other emergency leave to maintain service levels across the department

    • Main duties of the job

    Ensuring Retail Catering Outlets are operating correctly and ensuring a good level of customer service is being provided by the team

    Maintain standards of service, and ensuring agreed service levels are met

    Working as part of the team in the restaurant or coffee shops, serving food and drinks, and maintaining cleanliness in the environments

    Ensuring required data is recorded, including fridge and food temperatures, taking and sales data

    Arranging cover for staff absence in the event of sickness or the emergency leave to maintain service levels across the department

    About us

    At the RUH we're proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on.

    We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

    A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

    We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool

    We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.

    Job description

    Job responsibilities

    Please find attached to the vacancy a detailed person specification and job description for further information about this role.

    Person Specification

    Qualifications

    Essential

  • Level 2 Award in Food Hygiene in Food Safety
  • NVQ Level 2 in Customer Care

    • Desirable

  • Level 3 Award in Supervising Food Safety or equivalent
  • Holder of NEBSM Supervisory Management Skills Certificate or Equivalent

    • Knowledge

    Essential

  • Previous supervisory experience in catering industry or similar customer focused service
  • Experienced user of EPOS system and cashing up process
  • Experience of training staff to required standards of food service delivery

    • Skills

    Essential

  • Excellent customer service skills
  • Ability to present food and beverages attractively
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