Ids Operational Lead - Southmead, United Kingdom - North Bristol NHS Trust

North Bristol NHS Trust

Verified Company

Southmead, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Have you got strong leadership skills and experience of supporting teams through periods of change? Are you passionate about working with partners to support patients to leave hospital in a timely and supported way once they no longer require hospital treatment? This is an ideal time to join the Integrated Discharge Service as we move into our new home within the Transfer of Care Hub.

The Integrated Discharge Service is growing and we are looking for the right person to join the 3 existing Operational Leads in managing the increasing and evolving team of case managers, coordinators, and IDS admin.

The team plays a vital part in supporting patients to leave as soon as hospital treatment is not required.

The Operational Lead role is a great opportunity to support the team to develop, introduce and design processes, and be a key voice in the Trust in-relation to discharge.

For informal conversations please contact Steve Cutler, Head of Integrated Discharge at NBT, on

The post holder will provide Operational and Clinical leadership for the Integrated Discharge Service (IDS) ensuring day to day management of the teams is effectively delivered.

Based at Southmead Hospital, the post holder will work closely with the other operational leads, and support the Head of Integrated Discharge, to develop and sustain an effective and progressive IDS that meets the needs of the Trust, and our patients.

Focus areas will seek to enhance patient experience and ability for those that need it to access to acute services, reduce length of stay and readmissions, work with internal and external partners to develop robust and efficient discharge processes, and contribute to ensuring a sustainable IDS workforce.

The role will include change management, the development of effective operational protocols, procedures, processes and management systems to ensure that the case management, coordinator and admin teams continue to deliver effective services to support and promote patient movement out of NBT.

The post holder will be responsible for overseeing work allocation and rotas, reviewing performance and progress, and liaising with partners to ensure that key work areas are fully covered as required.

The post holder will be jointly responsible for undertaking effective recruitment and retention processes, developing training and development models that ensure staff have the required skills and competences to deliver the required level of service.

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead.

We are the regional Major Trauma Centre, and an

internationally recognised centre of excellence in a range of services and major specialities.

Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.

North Bristol NHS Trust values all people as individuals. We aim to be an anti
- discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.

Responsible for the operational management and leadership of a team of case managers. This will include the responsibility for workload allocation, management of sickness absence, disciplinary and grievance issues.
Develop and implement effective Standard Operational Procedures within the case manager team to ensure consistency in approach to key tasks
Jointly responsible (with other team leads) for undertaking appraisals and setting objectives for all members of the team
Supporting teams through periods of change, displaying good change management skills
Working closely with internal and external partners to continually develop the Transfer of Care Hub at NBT
Responsible for developing operational protocols and systems to ensure effective service delivery that impacts across the Integrated Discharge Service
Responsible for development and maintenance of the Board Round Matrix, liaising with IDS partners and wards to ensure cover is effectively maintained.
Leading key meetings on a regular basis, including daily Huddles, No Criteria to reside & escalation meetings, liaising effectively with key leads from partner organisations.
Working as a key member of the IDS Team Leads group to develop and implement agreed service objectives
As part of the Team Leads Group, to jointly support the development of key IDS processes such as discharge forecasting, stranded patient reviews and outlier progress.
To promote a coaching support role within the case manager team, ensuring all team members have access to training and development to achieve