Id2023-5820- Client Support Advisor - Stornoway, United Kingdom - Social Security Scotland

Social Security Scotland
Social Security Scotland
Verified Company
Stornoway, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Details:


Reference number:


Salary:

- £28,702 - £31,541
Job grade:


  • Executive Officer
  • B1
    Contract type:
  • Permanent
    Business area:
  • SSS
  • Client Services Delivery
    Type of role:
  • Other
    Working pattern:
  • Fulltime
    Number of jobs available:
  • 1Contents
Location

About the job


Benefits:

Things you need to know

Location

  • StornowayAbout the job

Job summary:


To serve the people of Scotland, we need to deliver our benefit support services from within local communities across Scotland.

This job is an exciting opportunity to deliver a face-to-face service to support clients in the Western Isles.


As a Client Support Advisor, you will help people understand the benefits they are entitled to and how to access them through one-to-one support.


Every day will be different, but one thing will always be the same - you will treat all clients with dignity, fairness and respect.

To do this you will be an ambassador for Social Security Scotland and provide a visible presence across the local area.


Job description:


  • We need you to be motivated, with the ability to travel to carry out home and outreach visits. You need to work on your own and as part of a team to do this well.
  • You will need to be independent and confident managing your own workload and diary to make the most your day.
  • You will provide accurate advice to our clients and personally escalate complex enquiries and complaints and signpost clients to additional support they may be entitled to.
  • We need you to be our representative on the ground to engage and build trust with a wide range of stakeholders to raise awareness and promote the uptake of our benefits.
  • You will work in a shared environment with other agencies, so you need to be someone who can create and maintain strong relationships with local bodies to continuously improve the quality of our service.
  • You will deal with clients sensitively and appropriately and uphold our values of dignity, fairness and respect.
  • We will look to you to make sure services are provided on a value for money basis.
  • We will need you to abide by data protection regulations and make sure personal and sensitive information is secure at all times.
  • You will be expected to keep up to date on the changes to the social security benefit systems (in Scotland and the UK as a whole). We will get you involved in relevant training on this.

Person specification:


  • 1. Tell us about a time when you worked with customers or clients to deliver a positive outcome and an excellent level of customer experience.
  • 2. Tell us about a time when you have had to adapt your communication approach in order to communicate effectively with a particular person or audience.
  • 3. Tell us about a time when you had to be flexible and adapt to new ways of doing things, with a focus on sharing information and knowledge across a wider team.
  • 4. Tell us about a time when you demonstrated strong organisational skills with the ability to work on your own initiative and make use of robust information from a variety of sources

Benefits:


  • Annual Leave
  • You will receive 25 days annual leave on joining us. This will increase to 30 days after four full years of service. You will also have 11.5 public and privilege days of leave every year. We also offer Flexitime. Any extra hours you've worked can be taken as leave when suitable.
  • Healthy work life balance We can offer the possibility of fulltime, parttime, termtime, and job shares. We also encourage flexible working.


  • Discounts

  • You can enjoy a vast range of retail, travel and lifestyle discounts through our benefit scheme.
  • Personal support for you
  • Our Employee Assistance Programme gives you confidential, independent information and guidance 24/
  • Volunteering special leave
  • Up to three days paid special leave a year for volunteering. We support our staff to help causes important to them.


  • Great locations

  • Our bright and modern offices in the heart of Dundee and Glasgow have been designed with staff in mind. Both locations are ideal for public transport.
Things you need to know


Selection process details:

Sift & Interview dates are to be confirmed

Feedback will only be provided if you attend an interview or assessment


Security:


  • People working with government assets must complete baseline personnel security standard (opens in new window) checks

Nationality requirements:

This job is broadly open to the following groups:

  • UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements (opens in a new window)**Working for the Civil Servic
More jobs from Social Security Scotland
See all jobs of Social Security Scotland