Customer Feedback Assistant - Manchester, United Kingdom - Great Places Housing Group

Great Places Housing Group
Great Places Housing Group
Verified Company
Manchester, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Salary:
Circa £22,000


Job Type:
Full Time, permanent


Location:
Head Office


Benefits:

Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.


The Customer Feedback Assistant will work with the Customer Feedback team and services across the business, to provide support to ensure Great Places provides a fair, transparent and timely Customer Feedback service.

Working as part of a busy, dedicated team handling feedback received via various customer channels, the Customer Feedback Assistant will ensure customer feedback is captured, recorded and progressed in a timely way in-line with Great Places' Customer Feedback policy and the Housing Ombudsman Complaints Handling Code.


What you'll be doing


The role involves ensuring customer feedback is dealt with promptly, and the appropriate action is taken to resolve customer complaints.

This will involve carrying out a number of administrative tasks to support the Customer Feedback team and wider Great Places colleagues.

You will support the Customer Feedback team with logging, reporting, recording and dealing with customer enquiries.

When reviewing and recording feedback from customers, you will be contributing towards the Groups' aim of being a listening and learning organisation.

The role involves attending and participating in training and team meetings and the Customer Feedback Assistant will be required to adhere to all relevant guidance and working practices in the Customer Feedback policy and via a number of regulatory channels.


What you'll need

  • Experience of working in a customer focused environment, with proven ability of delivering a high standard of customer service
  • Excellent communication, organisational and prioritising skills and the ability to timemanage your work load
  • Ability to work independently, using your own initiative to achieve positive outcomes
  • The ability to build effective relationships with colleagues and other stakeholders
  • The ability to complete tasks in an accurate and timely manner when working to specific deadlines
  • Effective written and verbal communication
REF-202399
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