Compliance Executive - Stirling, United Kingdom - eFinancialCareers

eFinancialCareers
eFinancialCareers
Verified Company
Stirling, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description
At M&G our purpose is
to help people manage and grow their savings and investments, responsibly.
  • As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clientsand identifying new opportunities to make a positive impact for our environment and communities.

    To help us achieve our vision we're looking for exceptional people who live our values of care and integrity and who can inspire others; embrace change; deliverresults and keep it simple.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.


Compliance Executive:


The role of Compliance Executive is key to ensuring our customer communications are in line with the rules and regulations associated with FS communications, alongside other considerations and drivers, including Consumer Duty and Vulnerable Customers.

The Compliance Executive is responsible for the ongoing compliance of all our customer communications, working very closely with the communications teams, supporting the creation and delivery of communications that support achieving the right customer outcome.

The role holder will also work with stakeholders across the wider business to ensure changes are proactively agreed and applied, supporting the delivery which in turn drives the expected improvements in customer experience and outcomes.


Key Responsibilities for this role:


  • Responsible for the review and approval of Financial Promotions, feeding back as appropriate, ensuring the provisions of the quality frameworks are applied
  • Responsible for ensuring all activities remain compliant with policy, legislation and risk appetite
  • To support communications colleagues in the creation and presentation of customer communications materials
  • To review and quality assure marketing communications, non FP and delegated approvals feeding back as appropriate and ensuring the provisions of the quality frameworks are applied

Key Knowledge, Skills & Experience:


  • Expert knowledge of Customer Journey and Operational Communications Design and what drives customer behaviour
  • Knowledge of the FS industry and in particular how great communications impacts customer comprehension and experience
  • Detailed knowledge of our target customers and their needs, behaviours, instincts and experiential requirements
  • Detailed knowledge of operational communications and the impact these have in service environment as well as the restrictions and guidelines applied in regulated financial services industries
  • Experience of Financial Promotions and associated processes
  • Experience of regulated environments within Financial Services
  • Experience of risk and control environments
  • Experience in risk management
  • Relevant professional qualification

Work Level:
Experienced Colleague


Recruiter Name:
Amy Curtis


Location:
Stirling or Reading


We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent.

Regardless of gender, ethnicity,age, sexual orientation, nationality or disability we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
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