Customer Accounts Supervisor - London, United Kingdom - Amdas Recruitment Ltd

Amdas Recruitment Ltd

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our client, an expanding Property Management business is looking for a Customer Accounts supervisor to organise, Supervise and motivate the Customer Accounts Assistant to engage with and commit to the debt collection plans and processes.

Key Requirements:

Maximise the collection of outstanding monies by role modelling, driving energy and commitment with the Customer Accounts Assistants to achieve recovery targets.
Communicate effectively, with customers and colleagues, responding to their needs.
Conduct arrears conversations with customers to secure the collection of overdue monies
Execute key property accounts processes such as Payment Process & Bank Transfer Refunds
Manage and maintain shared "Accounts Inbox" and Support Revenue Finance Manager

Key Skills:

Experience in a finance based customer service role
Proven track record in delivering strong results against arrears/debt targets
Experience of developing and maintaining relationships with clients
Intermediate skills in the use of business operating systems including Microsoft Office
Good organisational approach to work
An analytical mind together with good attention for detail.