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Bodmin

    Attraction Seasonal Team Member - Bodmin, United Kingdom - The Bodmin Jail Hotel

    The Bodmin Jail Hotel
    The Bodmin Jail Hotel Bodmin, United Kingdom

    3 weeks ago

    Default job background
    Part time
    Description

    Attraction Seasonal Team Member - Bodmin Jail Attraction

    Luxury | History | Cornwall

    Bodmin Jail is a Victorian prison which has held thousands of prisoners in its time and closed in 1923. The building has recently gone through an extensive refurbishment and now offers a unique experience in a grade II listed building, incorporating state of the art technology, which showcases the building's and Cornwall's outstanding heritage, and a luxurious boutique hotel and varied F&B options. Bodmin Jail is historically rich, engaging and like nowhere else. Our team is small, dedicated and passionate about history and customer experience above all else. A progressive employer, we welcome initiative, reliability and a strong teamwork across the organisation.

    The Role:

    As an Attraction Seasonal Team Member, you will play a key role in ensuring our guests have a memorable and enjoyable visit over the peak season. This position is seasonal, offering a dynamic and engaging work environment during peak periods. The ideal candidate will possess excellent communication skills, a passion for customer service, and the ability to contribute to a positive and exciting atmosphere.

    Responsibilities include:

    • Engage with visitors in a friendly and welcoming manner, providing information about the attraction, answering inquiries, and ensuring a positive guest experience
    • Participate in special events or activities organised for the summer period, offering support, and ensuring smooth operations
    • Greeting customers warmly providing exceptional customer service.
    • Operating the ticketing system accurately and efficiently. Understanding the products we sell as well as timings.
    • Keeping to a tight time scale with many visitors and being calm under pressure.
    • Being comfortable speaking in front of group of guests.
    • Queue managing and keeping guests happy.
    • Providing information about all events, packages and facilities as well as guiding them on their visit.
    • Handle transactions accurately and efficiently, processing sales for market purchases.
    • Cashing up at the end of the day efficiently.

    The Benefits

    • 28 Days holiday (Pro rota)
    • Free meals on shift
    • Free Gym access on-site
    • Employee Assistance Programme
    • Exclusive Employee discounts on accommodation, attractions & dining across the THC Group.

    The Person

    • Previous customer service experience preferred.
    • Strong communication and interpersonal skills
    • Ability to work in a fast-paced environment and multitask effectively
    • Cash handling experience or willingness to learn
    • Enthusiastic, reliable, and able to work collaboratively as part of team
    • Can work independently and with a team when needed.
    • Willingness to work flexible hours, including summer period, weekends and holidays as business needed

    Working schedule

    • Day / Evening shifts, Flexible, including weekends and holidays.
    • Part time, Casual
    • June-Sept
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