Business Support Officer - London, United Kingdom - SECURITY ACCESS FIRE & ELECTRICAL LTD

SECURITY ACCESS FIRE & ELECTRICAL LTD

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

MAIN PURPOSE OF THE JOB

To provide responsive, professional and timely administrative support and advice to services as directed, facilitating the effective conduct of the Council's core business.

To implement and maintain efficient, cost-effective systems for administrative support, adhering to the council's customer service performance standards and meeting the requirements of service level agreements in all areas of the postholder's responsibility.

Input, extract and monitor data from relevant IT systems on a regular and ad hoc basis, using statistical techniques to compile and produce reports, graphical information, financial and technical documents as required.

DUTIES & RESPONSIBILITIES

Provide a comprehensive range of high-quality administrative and advisory support to services including arranging meetings, filing, word-processing, data entry, document checking and processing for verification purposes, dealing with routine correspondence and telephone contact, booking venues, making travel arrangements, minute-taking and other general administrative duties in accordance with prescribed timescales.

Act as the first point of contact for a wide range of general enquiries by telephone and in person, assessing and prioritising level of response required and supporting the Business Support Team Leader in the monitoring and progressing of correspondence, enquiries and other queries to ensure all targets are met.

Deal with clients and service users, stakeholders and staff in a professional manner, signposting queries and questions to the right teams and individuals where role holder is unable to resolve the query directly.

Utilise information technology to facilitate the effective execution of duties and responsibilities and assist in training others to ensure effective use of IT systems across the service.

Maintain and update databases and case management systems to ensure that records are up to date and accurate, inputting data, extracting information and producing and distributing reports on a regular or ad hoc basis.

5 years admin exp needed

5 years admin exp needed

Job Types:
Full-time, Temp to perm

Contract length: 9 months

Salary:
From £16.20 per hour

Schedule: