Investigation Officer - London, United Kingdom - The General Optical Council

The General Optical Council
The General Optical Council
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Role Purpose:


The purpose of the role is to progress fitness to practise (FtP) complaints from initial receipt through the investigation process to Case Examiner/Investigation Committee (IC) consideration and on to final FTP Committee hearing (if applicable) in a customer centric, timely and effective manner.


Key Accountabilities:


  • Setting an initial case plan (or agree a plan drafted by inhouse or external lawyers), and liaising with the Legal department to identify potential sources of information, potential witnesses, potential barriers to the investigation and ensuring that all appropriate lines of enquiry are pursued.
  • Producing high quality written work (including summary reports for managers and/or case examiners/IC) to deadlines and provision of clear verbal information and advice to colleagues concerning own caseload and the work of the team;
  • Coordinating and quality assuring the production of relevant material and bundles of information for experts, case examiners, committees, and hearings so that decision making is facilitated in line with the legal framework and best practice; liaising with all relevant parties for each case as necessary to ensure deadlines are met and all are appropriately informed about case progression, delays, hearings and outcomes.
  • Progressing those cases referred for consideration by the FTP Committee to a final hearing, including liaising with the Council's inhouse lawyers, external solicitors and/or Counsel, defence representatives, complainants, registrants, witnesses (including experts) and other parties, ensuring that service standards are met;
  • Maintaining all paper and electronic case files in line with quality standards/retention policies and ensuring that team members, colleagues and other stakeholders have access to relevant information as required; maintaining clear and accurate case data via a caseload monitoring system to provide assurance to the Head of Case Progression (and others) that cases are progressing in line with performance expectations.
  • Acquiring an effective working knowledge of the GOC's governing legislation, relevant policies and procedures and the remit and impact on the GOC of external statutory bodies.
  • Managing a mixed caseload of interim order/ substantive review cases and managing cases through to final FTPC hearing. Proactive investigation and/or management of all cases to ensure they are progressed in line with current risk assessment and performance indicators, alerting managers immediately if an event or information occurs which jeopardises that objective.
  • Where required, there may be a supervisory element for one administrator and an expectation of developing skills in assessing our triage function

Essential skills/Experience/Qualifications:


  • Experience of investigations or complaint handling, ideally within a legal, regulatory or healthcare environment.
  • High attention to details and ability to work with pace and precision
  • Good Microsoft Office skills
  • Excellent literacy and written communication skills
  • Excellent oral communication skills
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