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User Researcher - London, United Kingdom - Hackney Borough Council

Hackney Borough Council

Verified Company

London, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Hackney is one of Britain's most exciting and fastest-changing boroughs. We have changed the reputation, not just of the Council, but of Hackney itself.

Become a user researcher at Hackney, and help residents get the best possible services from the council.

About the team
The Customer Experience team is part of Customer Services and ICT.

We're home to the Council's user-centred design capability. Made up of designers, researchers, product managers, analysts, and software engineers.

We formed in 2021 and have done some great work since

Such as:
- helping to improve access at Adult Social Care
- reviving our Single View product
- doing a discovery on accessibility across services

We're now looking to grow the team and recruit a number of roles, such as this one.

Where we work
We work remotely most of the time.

We try to go to the office in the Hackney Service Centre once a week (on a Wednesday), and have team days off-site once a quarter.

What we do
Our vision is to help residents get the best possible services from the council.

We help residents find information, use services, and get support from the council, in a way that works for them.

To do this we:
- manage
- partner with Customer Operations
- work with teams from across the council
- follow the methods set out in the Government Service Manual.

About the role
As a user researcher, you will design, plan and carry out research activities.

To do this you will:
- lead user research activities for your team, using a range of methods analyse research data and synthesise findings
- share insights to build understanding, consensus and help decision making
- take insights and work with your team towards design solutions
- help others do research in a consistent and quality way
- help build a user research community of practice at Hackney

About you

The role will suit you if you:

are or have been a user researcher who wants to make a difference

- have done a different role with relevant skills, and/ or are interested and willing to learn
- have experience with involving teams in research activities, like analysis and synthesis
- can work in a fast-paced environment, as part of a diverse team

Talk to us or ask any questions

The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.

Interview date:
Between 02 and 05 May 2023

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved.

In order to achieve this, we look for people who are:
Proud; Ambitious; Pioneering; Open; Proactive and Inclusive.

Salary - Grade