Lead Content Designer - Hackney, United Kingdom - Hackney Borough Council

Hackney Borough Council

Verified Company

Hackney, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Salary - Grade- GBP £62,457 to £63, PO9- Market supplement- £3,178- Contract Type- Fixed Term / Secondment- Contract Length- 18 months- Contracted Hours- Full Time - 36 hours per week- DBS Required- No- Department- Finance & Corporate Resources- Service- ICT- Closing date- 02/06/2024
18 Month Fixed Term Contract / Secondment Opportunity

£62,457 - £63,582 plus a £3,178 pa Market Supplement

About the role
As Lead Content Designer, you will be responsible for developing the content strategy for the council website.

This will include scaling up a strategic approach to improve content and user journeys, as well as refining our content management processes.

You will contribute to a website discovery project, exploring transformative improvements to enhance the user experience and maximise the website's value by increasing digital uptake.

In this role, you will:

Develop and implement the website content strategy
Review and refine processes, including managing content requests from staff across service areas and prioritising content reviews
Be responsible for content guidelines and communities of practice
Work as part of a multidisciplinary team
Work with other service leads to drive the Customer Experience roadmap, to deliver a website that works for residents
Build and manage relationships with stakeholders across the council
Be an advocate for usercentred design and accessibility
Lead the Customer Experience content team.

About you
We don't expect you to tick every box on our job description.

The most important things we are looking for are that you:

Have experience and relevant skills in content design and strategy
Want to make a difference to the people and communities of Hackney
Work collaboratively within a multidisciplinary and diverse team
Can develop and maintain good working relationships with stakeholders, advocating for usercentred design based on resident needs
Can develop junior members of the team in content best practice.

About the team
The Customer Experience team is part of Customer Services and ICT. We're made up of service designers, user researchers, product managers, data analysts, and software engineers.

We formed in 2021 and have done some great work since

Such as:

Improving content on
Helping to improve access to Adult Social Care services
Reviving our Single View product
Completing a discovery on digital accessibility across the Council's online services.

We're now looking to grow the team and recruit a number of roles, including this one.

What we do
Our vision is to help residents get the best possible services from the council. We help people find information, use services, and get support in a way that works for them.

To do this we:

Manage
Partner with Customer Operations
Work with teams from across the council
Follow the methods set out in the Government Service Manual.

What we love about working for Hackney

Some things we love about working for Hackney:

Doing work that has a positive impact on residents' lives
Amazing colleagues who are brimming with enthusiasm and ideas to help improve the services we deliver
We are proud of having a diverse workforce that reflects our community
Flexibility of hybrid working and being able to have a good worklife balance
No one day is ever the same and you'll get to work across a wide range of services.

In return you will benefit from:

A generous holiday allowance of 28 paid days, rising to 33 days (after 5 years) plus bank holidays
Membership of the excellent Local Government Pension Scheme
Standard 36 hour week (7.2 hours per day, Monday to Friday)
Wide range of learning and development opportunities
Comprehensive range of staff benefits such as childcare vouchers, new technology schemes, Cyclesheme, interestfree loans on annual travel cards, discounts at leisure centres (Better), restaurants, shops and other local establishments.

Where we work
We offer hybrid working.

You will be expected to come into our offices in the Hackney Service Centre to work with your team for a minimum of two days a month, however many of us prefer to come in more frequently.

Like many organisations, our hybrid arrangements are evolving and you may be expected to work from the office more frequently in future.

Talk to us or ask any questions

There is no better place to work in London than Hackney; we have great pride in our borough, our communities, and our services.

Hackney is one of London's most vibrant and diverse boroughs.

It's one of the most sought after areas to live in London with good schools, parks and local amenities, as well as great transport links and vibrant and diverse communities.

The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.

Interview date:17 June 2024**We are also working towards our vision, which is