Local Welfare Assistance Officer - London, United Kingdom - Adecco UK

Adecco UK
Adecco UK
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Local Welfare Assistance Officer:

-
Public Sector
  • Local Authority:



  • Full Time

  • Monday to Friday, 36 hours per week:
-
Temporary Role - 3 months with likely extension:


  • £19.29 per hour PAYE / £25.

86 per hour Umbrella:
-
Remote working for the foreseeable future:


  • IT equipment provided
Adecco are recruiting for a Local Welfare Assistance Officer for a West London Local Authority.


Purpose of Role

Key Accountabilities

  • To manually calculate entitlement to Housing and Council Tax Support, other welfare benefits and all the discretionary payments when necessary
  • To process all Discretionary Housing Payments, Council Tax Support Hardship Fund and Local Welfare Provision claims to defined quality standards and specified timescales
  • To give comprehensive advice on all aspects of Welfare Benefits.
  • Discuss expenditure minimisation e.g. making payments to creditors or cutting down on non-essential expenditure.
  • To discuss in detail client's debt problems and provide advice and assistance to enable them to resolve them.
  • To assist customers with the opening of bank accounts or other alternatives for the receipt of Benefit Payments and Local Welfare Provision payments.
  • To prioritize one's caseload including the booking of appointments when necessary.
  • To calculate and load award payments on the relevant system.
  • To actively participate in continuous staff development and training.
  • To use professional discretion and maintain confidentiality.
  • To access all the IT systems used by the Council to input and retrieve information.
  • To liaise with, negotiate and make referrals to 3rd parties including internal and external organisations in order to assist customers to improve their living situation
  • To keep records of own work, including outcomes and supply statistical data as required.
  • To arrange and visit customers at home when required
  • To identify potentially fraudulent claims and refer them as appropriate.
  • To undertake duties appropriate with the grade.
  • To abide by the Council's policies and procedures

Essential Experience

  • To demonstrate a comprehensive knowledge and understanding of Welfare Benefits legislation and procedures and the ability to keep abreast of changes of legislation.
  • To possess good communication skills and to be able to communicate effectively in a variety of ways in liaison with customers, council staff and external agencies.
  • To possess good knowledge of Word and Excel and to demonstrate the ability to learn computer systems required for carrying out duties of a Local Welfare Provision Officer
  • To have the ability to influence the behaviours and decisions of customers on matters concerning customers' welfare
  • Selfreliant and well organised to be able to prioritise and manage a widerange of tasks and achieve results, within tight deadlines and in a pressurized environment.
  • To have the ability to work both independently, with mínimal supervision and as part of a team when required within the Service
  • To be able to organise and carry out work in accordance with procedures and changing priorities.
  • Experience in working within a benefits environment with experience of assessing benefits.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Sadie Nunn
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