Dental Administrator - Plymouth, United Kingdom - Peninsula Dental Social Enterprise

Peninsula Dental Social Enterprise

Verified Company

Plymouth, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We have exciting opportunity for a Dental Administrator to join our team based in Plymouth.

We are looking for an enthusiastic and motivated individual whose duties will include dealing with patients and students both face to face and on the phone, reception, filing and general administrator.

Must possess good computer skills including a working knowledge of Microsoft Office packages. Excellent communication skills both verbal and written are essential.

Peninsula Dental Social Enterprise (PDSE) are an award-winning Social Enterprise and Community Interest Company.

We provide NHS treatment and outreach services to local communities in Devon and Cornwall and we work closely with the University of Plymouth's Peninsula Dental School to support the clinical education of its dental healthcare students.

As a social enterprise, we are a values driven organisation with a focus on patient-centred care and addressing local oral health needs.

This role includes:

A starting salary of £10,421.71 per annum
3 days per week, working across 38 weeks per year hours)
Generous holiday entitlement, increasing after 5 years' service, plus the opportunity to purchase additional holiday
Access to an online CPD platform
Additional CPD at our two company Away Days each year
Access to the Scottish Widows pension scheme with generous employer contributions
Access to our Employee Assistance Programme
Access to our Cycle to Work Scheme
Opportunities to share your skills, knowledge and experience to help shape the future of dentistry
Opportunities to contribute to company development through our dedicated 'team talk' channels

Role:
Dental Administrator

Grade:
Band 2

Reports to:
Team Leader

Role summary:

Dental Administrators are required to provide a quality telephone call handling, reception and appointment service and assist professional staff with clerical and administrative duties.

To support the organisation in ensuring that the Dental Education Facility (DEF) is efficiently organised.

This post contains a range of duties requiring a variety of skills.

The post involves liaising with professionals in healthcare, facilities, support staff and members of the public as well as Peninsula Dental School Staff, PDSE Staff and Dental Students.

Key accountabilities:

Carry out general administrative duties and provide administrative support in the organisation and running of the DEF
To carry out reception duties including dealing with staff, dental students, patients and their carers, both in person and on the telephone, in a courteous and efficient manner.
To ensure that all information relating to patients, staff and students gained through DEF employment is kept confidential.
Assist with the administration of patient satisfaction questionnaires, research and audits.
To undertake any necessary training in support of the duties of the post holder.
Responsible for ordering stocks and supplies using an electronic ordering system.
Role may include some cash handling
Organises tasks and activities, including maintaining the appointment book, to make optimum use of clinical time and patient treatment.
Reports untoward incidents and complaints.
Undertakes the responsibilities of a keyholder.
Takes part in Peninsula Dental School promotional activities and student assessment.
The post holder will be required to work at, or attend meetings at all of the DEFs in the Peninsula.
The post holder will be required to attend training at locations away from their main place of work.

Measures of success:

Demonstrable attention to detail
Successful outcomes to items listed in role summary and other delegated tasks
Successful delivery of key priorities and objectives agreed with manager and as part of the performance development review
Positive customer feedback
Meets deadlines
Manages competing demands

Knowledge, Education and Training:

5 GCSEs grades A-C or NVQ II or equivalent, or able to demonstrate the skills, knowledge and ability to work to this level.
Fluent in written and spoken English language.
Good, effective written and verbal communication skills.
Understanding of confidentiality and measures to implement it.
Willing to undertake further training.

Experience:

Experience of working with people in a publicfacing environment (preferred not essential)
Knowledge and experience of using Microsoft Office, Word and Email.

Skills:

Excellent communication and interpersonal skills
Ability to deal with patients who have language difficulties, may be anxious or irate while remaining calm
Ability to cope well under pressure and be able to solve nonroutine problems and enquiries in a busy environment.
Ability to be assertive and use own initiative in sensitive circumstances.
Understanding of the issues surrounding confidentiality.
Ability to work well as part of a team.
Good organisational skills with t