Customer Experience Specialist - Southend-on-Sea, United Kingdom - Olympus KeyMed Group Companies

Olympus KeyMed Group Companies
Olympus KeyMed Group Companies
Verified Company
Southend-on-Sea, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Responsibilities:


We have an exciting opportunity to join the company on a 15 month FTC in the position of Customer Experience Specialist.

As a Customer Experience Specialist, you will be responsible for working within the Service Care Plan Administration department, alongside Service Contract Sales, to complete complex contract administration and undertake post contract management.

The role will involve preparing new and revised customer offers, as well as reporting, analysis and management of existing contracts, to both increase the quality of service delivered to the customer and to maximise efficiency and profitability.

Main dutiesYou will prepare complex pricing offers, raise Service Care Plan proposals (contracts) and compose customer correspondenceYou will be responsible for reporting against contracts and completing post contract data analysisYou will be involved with post contract management and performance monitoring

  • You will support fieldbased staff with regard to various administration tasks You will manipulate large data sets using Excel and QlikviewYou will be responsible for updating & maintaining data within corporate business systems and Microsoft Excel spreadsheets
Your qualification

You will have a minimum of 2 years' experience working in a complex administrative role.
You will be experienced in working with and analysing large data setsYou have prior experience being a part of a customer support team and understand the needs of a customer

  • You have experience collaborating with peers and forming agreements across crossfunctional teams.
Your competencies

AgilityUnityIntegrityLong term view

Your benefits

  • Generous annual leave entitlement
  • Comprehensive company pension scheme
  • Private medical cover
  • Free annual health check
  • Subsidised gym membership
  • Employee discounts
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