Customer Connections Officer - Salford, United Kingdom - Salix Homes

Salix Homes

Verified Company

Salford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job reference

REQ0569

Date posted

27/11/2023

Application closing date

10/12/2023

Location

Salary

Up to £34,834

Package

Contractual hours

Basis

Full time

Job description

A fantastic opportunity has arisen for a Customer Connections Officer to join our Customer Engagement Team at Salix Homes.

We are looking for someone approachable and enthusiastic who can help ensure that the customer voice influences and shapes the services customers receive.

You will support our organisation to make a real and positive difference to our customers.

The role - What I'll be doing

Establishing more effective routes to hear and act on the customer voice, developing and implementing appropriate systems to analyse customer sentiment.
Identifying and introducing new ways of interacting with disengaged customers in the community. Reviewing our current approach to customer engagement and community.
Collaborating with internal and external stakeholders to identify the best approaches to connecting with customers.
Reviewing and improving Salix Homes' customer feedback surveys and communication preferences.

What we're looking for

Someone who is passionate about the customer voice.
Able to adapt to changing work demands and a fastmoving environment.
Confident dealing with a variety of customers.
Excellent people and leadership skills.
Excellent IT skills.
Full UK driving license.

What we offer as a company

Annual Salary of up to £34,83
Up to 34 day's holiday + bank holidays
Flexi Time
Flexible Working and Family friendly policies
Generous Defined Contribution Pension Scheme
Life Assurance worth 3 x annual salary
Health Cash Plan which also provides a range of discounts including discounted gym membership
An inclusive and positive colleague culture
Investors in People Gold accredited organisation.
Advocate of the Greater Manchester Employment Charter

We want everyone to be able to perform to their best throughout the recruitment process so please let us know if you have any concerns or need any assistance or adjustments at any stage.