Customer Contact Assistant - Horncastle, United Kingdom - PSPSL

PSPSL

Verified Company

Horncastle, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Application Deadline
Wednesday, August 30, 2023

Employer

PSPS

Vacancy Type
Fixed Term/Full Time

Hours Per Week
37

Length of Contract
Fixed term for 2 years

Salary Range
£21,028 per annum

Location
Horncastle

Job Summary

Exciting opportunity to join our Customer Contact Team at our flagship offices in Horncastle

PSPS are recruiting Customer Contact Assistants to join our well-established team, based at our bespoke offices in Horncastle.

Do you want to work in a fast paced professional environment, where no two days are the same?

We are looking for quick thinking, solution focused individuals, who work with one team approach to improve standards and service.

Our cohort recruitment package enables Assistants to join our 6-month programme of exclusive training and mentoring, with ongoing development and support.

What you'll need to do the role

You will communicate effectively by telephone, in writing and face to face.
Work constructively with others and use own initiative.
You will hold a high level of experience in dealing with challenging customers and have a high understanding of customer care.
Be flexible and adaptable to service requirements and change.
You will have a grade C or above in Maths and English and be competent in use of Microsoft Office.
Be confident to actively promote all self

- serve and digital contact channels and assist with a variety of admin tasks.

Have had previous experience in working in a customer environment.
Have a full driving license and own transport, as occasional travel between sites may be required.

The offices feature a high specification of quality facilities for everyday working and collaboration with wider teams.

State of the art air filtration system
Smart lighting
High specification seating
Free onsite parking (including electric vehicle charging points)

These coupled with our extensive company benefits, make us an employer of choice in the local area.

We offer great benefits including:

Local Government Pension Scheme, 23.1% employer contribution
25 days annual leave plus bank holidays and the option to purchase up to 5 days extra
Your birthday off (where this falls on a working day)
Agile working policy
Minimum of 2 days working in the office per week
Employee Assistance Programme
Employee Benefits Platform including retail, holiday, and leisure discounts
Inclusive employment policies including gender neutral Family Parental leave policy and Time off provisions to support those special and also challenging moments in our employees' lives
We support your career development

ABOUT US:

Public Sector Partnership Services are a high performing Local Authority Trading Company (LatCo), owned by East Lindsey District Council, South Holland District Council and Boston Borough Council, with ambitions to grow and provide high quality services to other Councils.

You will join us at an exciting time in that our clients - Boston Borough Council, East Lindsey District Council and South Holland District Council are embarking on a trailblazing partnership which aims to be bold, ambitious and will be the largest in the country.

PSPS is proud of its working environment and our loyal dedicated employees. We value an inclusive workplace that drives growth, success, performance and creativity. You will be supported by a team of like-minded professionals, driven by a passion to make a real difference.

For more information, please contact Louise Crew or Georgina Bassham

PSPS is committed to supporting applicants and employees with a disability or longterm health condition and has committed to be a Disability Confident employer._
PSPS is proud to offer equal opportunities to all qualified applicants regardless of age, cultural background, disability, gender, identity, marital status, nationality, political belief, race, veteran status, religious or sexual orientation._

Job Profile
**Job Profile document