Call Centre Agent - Sheffield, United Kingdom - Fraterno Ltd

Fraterno Ltd
Fraterno Ltd
Verified Company
Sheffield, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Full Job Description
Fraterno are working with our new client who have an ambitious growth plans. Our Client are based in Sheffield City Centre employing over 450 people in Debt recovery throughout the UK.

You will be working with some of the largest retail and commercial businesses helping to recover overdue debts and arrange payment solutions.

Working shifts between 8am to 8pm
  • Monday to Friday
, your primary role will be making and receiving telephone calls with customers to arrange payment plans.

You can expect a basic salary of up to* £22,000* (depending on experience) plus a monthly bonus based on your performance, giving you a realistic earning potential of
£25,000 + per year


The Role:


  • You will be making and receiving telephone calls from businesses and individuals to recover outstanding debts.
  • Handling difficult conversations in a sensitive and professional manner with customers over the telephone
  • Entering accurate records of conversations and payment agreements into a customer database
  • Following processes and guidelines regarding debt collection
  • Working in an open plan, contact centre environment achieving personal and team targets
  • Accurately entering customer payment details into our systems ensuring these are entered correctly first time around

Requirements For The Role:


  • Previous experience working in a call centre or credit control type role is important
  • Clear and confident communications skills both writing/data entry and over the telephone
  • Being comfortable working to targets earning more money based on your achievements
  • Strong IT skills we use different technologies and systems and need you to pick these up quickly
  • Happy to make outgoing telephone calls to customers on occasions these can be difficult conversations
  • Problem solving abilities able to ask the right questions to get the information you need

Other information:

This a full-time permanent role working 37.5 hours, Work will be split between home and office based in Sheffield (S3 postcode area)


Successful applicants will be required to complete CCJ/DBS and other background checks prior to starting employment.

Bristow and Sutor Group is an equal opportunities employer. It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it is part of.

Job Types:
Full-time, Permanent


Salary:
£20,000.00-£24,000.00 per year


Schedule:

  • Monday to Friday

Application question(s):

  • Have you ever been found guilty by a court of any offence ?

Job Types:
Full-time, Permanent


Salary:
£20,000.00-£24,000.00 per year


Benefits:


  • Company pension
  • Flexitime
  • Free parking
  • Onsite parking
  • Work from home

Schedule:

  • Day shift
  • Flexitime
  • Monday to Friday
  • No weekends

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • Sheffield: reliably commute or plan to relocate before starting work (required)

Education:


  • A-Level or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)

Work Location:
Hybrid remote in Sheffield


Reference ID:
FratCallSheff

Flextime
More jobs from Fraterno Ltd
See all jobs of Fraterno Ltd