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- Liaise between lenders, advisers and clients
- Submit accurate Mortgage & Life applications
- Accurately record all cases on the key
- Report weekly and monthly figures
- Provide Life Assurance quotes
- Fully package applications for passing to the Admin Team for progression
- Follow up and chase Mortgage Reviews
- Generate 5 star google reviews
- Good working knowledge of Microsoft word, Excel and outlook
- Well-spoken with excellent knowledge of the English Language
- Confident telephone manner
- Excellent time management skills with ability to prioritise and organise own workload
- Ability to work under extreme pressure to meet deadline
- Excellent attention to detail
- Highly organised
- Team player, flexible and keen to get involved in a number of different tasks
- Friendly and Polite with a positive "nothing is too much trouble" approach
- Self-motivated and able to work alone
- Committed to providing excellent customer service
Customer Care Consultant - Hampton Hill, United Kingdom - Dexters Estate Agent Group
Description
Main purpose of role: To provide administrative and sales support to financial advisers and their team. Communicating with new and existing clients to help drive appointments, provide feedback and generate Life Protection business whilst providing a 5 star service.
Salary: £24,000
Hours: Monday-Friday 8.30am-5pm
Key Responsibilities:
Requirements:
Skills:
Company Benefits
- Generous reward packages with uncapped commission
- Fast track career options
- Pension contribution scheme
- Comprehensive training programme from apprenticeship to industry qualifications
- Team and social events
- Birthday day off
- Generous holiday allowance, 25 days+ (including extra days for long service)
- Paid day off to volunteer at the charity of your choice
- Wellbeing support- Beauty and fitness discounts- Enhanced Maternity and Paternity- Season ticket loan- Cycle to work scheme including Forest bikes